Our evidence-based and customized de-escalation training helps you

build a strong foundation.

build a strong foundation.

Identify your pathway to training success and flex your program as you need. Our frameworks are not set in stone. We are built to accommodate you.

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The Best Training For You

At RIGHT RESPONSE we know that every person, every company, every setting is unique. That’s why we work with you to design programming that meets your needs. We reject cookie-cutter solutions and instead offer custom-built plans. With options like live workshops, remote modules, or train-the-trainer programs, you’ll find exactly what you need, right here.

Training Options

We offer several training options depending on the needs of your workplace and your team.

Self-Service Options

RIGHT RESPONSE offers several free and low-cost self-service options for those who need some basic information on the topic of de-escalation.

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Onsite Workshops are an option for organizations looking for a one-time workshop.  Whether it is an emergent training issue, a way to provide information to your employees, or ahead of having your own instructor, RIGHT RESPONSE can help meet your need.

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Instructor Licensing and Certification is the most-cost effective, efficient, sustainable way to provide training to your employees. With RIGHT RESPONSE, there is no mandatory cost to recertify instructors and minimal requirements to maintain certification, so having your own instructor is a great option.

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Instructor Reactivation

Instructor Reactivation helps former Instructors within an organization get restarted training to RIGHT RESPONSE, at a reduced price.

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Upcoming Instructor Certification Courses

All RIGHT RESPONSE Instructor Certification Courses listed below are offered by the Service Alternatives Training Institute. Please scroll down to view a calendar of upcoming events. Need help finding the training that is right for you and your team? Please contact us, we’ll be happy to assist.

For individual end-user seats at pre-scheduled Workshops (non-Instructor Certification Course), please visit Service Alternatives to register.

Best in class de-escalation training

Not sure which training is best for your needs?

Contact us to schedule a consult

What Our Students Say About Our Trainings

Kind words from RIGHT RESPONSE trainees and administrators.


Seeing things from different perspectives and understanding how to use different techniques to deal with different situations [are things] I haven’t previously experienced.

Pat Wheale

Americorps Monitor, Federal Way School District


The impact I got from the workshop was a reminder about my own stress and self-awareness, as well as awareness of others’ needs and safety… building trust with my clients by maintaining their dignity at all times.

Tina Hayes

PSA, Volunteers of America


I appreciate the emphasis on preventing high risk situations before they happen. The idea of using verbal de-escalation before physical intervention is necessary is an idea that I completely support.

Amy Harris

Instructional Assistant, Overlake Hospital

Our Impact

For more than 20 years, RIGHT RESPONSE has provided industry-leading de-escalation training. Post-workshop surveys of our attendees, instructors, and administrators speak to our results.



Attendees agree that the workshop met their expectations.



Instructors agree our training makes a difference.



Attendees believe they acquired the skills they needed.



Administrators agree RIGHT RESPONSE is worth the money.



Increase in confidence to de-escalate.

Download Our
Free E-Book!

It is possible to de-escalate situations that seem to be headed out of control. You just need the right tools. You’ll learn:

  • 3 guiding principles of de-escalation
  • 5 surprising findings about conflict

  • How to optimize your emotional intelligence

So when crises arise you can remain in control, avoid the wrong response, and support anyone, anywhere, with any issue.

Download now