Training Workshop Curriculum

The RIGHT RESPONSE Workshop is modularized to meet the varied training needs of different groups or individual attendees. With four levels of training, you receive just the amount you need for your role without wasting time and money learning skills that you don't need.

The first half of the workshop contains the information needed by everyone who will encounter someone who may be upset or potentially violent. The second half is designed for attendees working with individuals who have identified behavioral challenges or likely become assaultive.

Modularized Instruction for Your Needs

Hover or click your mouse on one of the levels to see the options.

  • Primer
  • Elements
  • Elements+
  • Advanced
  • All
Part 1: Basic Skills Part 2: Advanced Skills
  • Self-Awareness
  • Optimal Performance Range™  
  • Proactive Environments
  • Positive Behavior Support
  • De-escalation Process
  • Assess-Adapt-Attend
  • De-escalation Process
  • Motivational Model
  • Postvention Learning
  • Postvention Teaching
  • Critical Debrief
Physical Safety Self protection:
  • Basic Position/Movements
  • Avoidance
  • Repelling
  • Protection
  • Releases
Physical Intervention:
  • Ethical Considerations
  • Escorts
  • Holds
  • (Toolkit)
  • Primer:

    The first 5 hours is primarily focused on De-escalation Techniques and is great if you who have limited contact with clients. Complete and receive a Certification of Attendance

  • Elements:

    Maximize Safety with Self-Protection Skills in addition to the Primer (7 hours). Complete and receive a 2 year certification

  • Elements+:

    For your therapeutic contact with clients, learn how to prevent escalations with Proactive Environments and Positive Behavior Support. Also includes Advanced De-escalation skills (11 hours). Complete and receive a 2 year certification

  • Advanced:

    This full, 14 hour certification gives you all the skills of Prevention, De-escalation, Postvention and Physical Interventions, including Escorts and Holds. Complete and receive a 1 year certification

Which Level Is Right For You?

Use this Interactive Assessment Tool to determine which level is right for you.

Basic Prevention

Our Stress

Is stress good or bad? Crisis is a stressful experience, but if you are freaking out, you won't be able to help anyone! You will learn the definition of stress and recognize how we respond in a stressful situation. Watch out for Cognitive Distortions! You learn how to avoid the 4 most common thinking traps for stress. Also, you will learn the stress cycle and that stress can elicit an Optimal Performance Range of response.

Self Care

Being able to De-escalate Anyone, Anywhere and Anytime requires that you always be prepared. To ensure that you remain in your Optimal Performance Range, we'll help you discover your Wellness Wheel and develop a Self Care Plan.

Basic De-escalation

Voice Control Training

Learn how your Paralanguage can undermine your de-escalation attempts. Paralanguage is the parts of your communication that is not words. This includes your speed, volume and intonation as well as your facial expression and body language. You say far more with paralanguage than you do with the actual words. Harness the power of paralanguage and voice control to make every intervention a successful one.

You will also learn the importance of Active Listening, Empathizing, Validating, Proximity, Cognitive Restructuring and Cultural Considerations needed for successful de-escalation.

De-escalation Process Cycle

De-escalation Process

In order to de-escalate someone, you need to assess their level of escalation. Do they have self-control or have they lost self-control and need help regaining self control? Are they just upset or are they potentially dangerous? Follow the De-escalation Process of Assess, Adapt and Attend in every situation.

Someone is not likely to de-escalate until their particular needs are met. You will learn how to assess a person's needs and level of escalation. During an incident you may not always know exactly what to do, but 3 Guiding Principles will always guide your actions in any situation.

  1. Meet the needs of the person that you're dealing with. Meet their individual needs, their needs in that mo- ment as well as their long-term needs.
  2. Reflect respect and dignity toward the people you're dealing with. No matter what this person is calling you or how they are inconveniencing you, the lack of dignity or respect will not help you productively resolve the situation.
  3. It is always the right response to maintain the safety of everyone involved.

Don't make it worse! Avoid 6 common de-escalation mistakes. You'll also learn 9 Principles of De-escalation for any situation and how to avoid getting trapped alone with an escalated person.

Basic Postvention

Postvention Prevents Problems
Supercharge your de-escalation skills with Postvention Learning. Postvention learning focuses on our learning from the situation. The process will also help us to make plans to change any of our potentially ineffective thinking, verbal responses and behavior responses.

The Primer level of the Workshop ends here.
Continue if you need physical safety and/or behavior management.

Basic Physical Safety Skills

Avoid being hit or kicked by staying out of the way

Self Protection

Learn Basic Physical Safety Skills to keep yourself safe should you be attacked. You will the Basic Position which allows you to protect yourself at all times and to move in any direction at any time. You will also learn 3 Basic Movements for getting out of harm's way without tripping over yourself. You will also learn how to protect your head, torso and groin from blows and kicks.

You will learn 14 Non-Aversive Release Techniques to get out of situations where you may be pinched, grabbed, scratched, bitten, choked or have your hair pulled. All of the Release techniques you will learn in the RIGHT RESPONSE Workshop are non-aversive. This means that you do not apply pain or pressure points to get the person to release you (which may be illegal in your area.) Instead, you will learn how to move yourself out of these situations while avoiding injury to yourself and your attacker.

The Elements level of the Workshop ends here.
Continue if you need behavior management and/or physical intervention skills.

Advanced Prevention

The best crisis is the one that doesn't occur at all. The Advanced Prevention strategies in the RIGHT RESPONSE Workshop will help you transform problems into success. This section of the training is designed for those who regularly support individuals who have identified behavioral challenges. These are professional-grade strategies taking the best from today’s current research in behavioral psychology, education, neuroscience, and conflict management.

After having learned these principles people have enjoyed success within families, foster homes, schools, group homes, hospitals, camps, day care centers, juvenile detention, assisted living facilities and many other walks of life. These principles have proven themselves to be applicable to the needs of people of any age, any setting and any type of disability including Autism, Alzheimer’s disease (or dementia), developmental disabilities, mental health disorders and even teenagers or toddlers!

Proactive Environments

Prevent the likelihood of known problems from occurring by proactively managing the environment. A proactive environment uses strategies that effectively maintain appropriate social behavior and forge positive relationships and interactions. Learn the 5 Components of a Proactive Environment. Explore the needs for Safety, Expectations and Communication. Learn how to make the most of Teachable Moments and Unconditional Care.

Behavior Management

Positive Behavior Support (PBS) will empower you to manage undesired, maladaptive or dangerous behavior and to use positive approaches to reinforce desired behavior. The Instructor Guide allows your instructor to teach PBS at a beginner level or at a level which matches the education and experience of advanced learners. You will even have live demonstrations of the concepts of Reinforcement and Extinction. Learn the specifics of:

  • What is (and not) Behavior
  • Functional Assessment
  • Define Behavior
  • Goals and Behavior Support Plans
  • Reinforcement
  • Extinction
  • Shaping
  • Data collection and analysis

Not Just Theory. Not only will you learn the fundamentals of PBS, but you will immediately apply them to the current challenges you face. You will leave the workshop with the makings of a Positive Behavior Support Plan in hand. Instructors also use their experience in the field to help you solve specific problems.

Advanced De-escalation

Always have the RIGHT RESPONSE when you apply the Motivational Model. All behavior in crisis is driven by one of 4 motivations. For each motivation, there is a corresponding response. Use the correct response and you can de-escalate the behavior. But take good notes! If you use the wrong response, you can make the situation worse.

Advanced Postvention

Postvention Prevents Problems again when we take the time to learn from the individual who was in crisis. When you integrate the process of Postvention Learning into your post-crisis debrief, you will be better able to support this individual in the future and are more likely to prevent this incident next time. You will also learn the benefits of a team debrief and the power of documentation.

The Elements+ level of the Workshop ends here.
Continue only if you need physical intervention skills.

Advanced Physical Safety Skills

When a person's behavior endangers themselves or others (and maybe property), use Physical Intervention skills to maintain safety. Be sure that your intervention will make the situation safer and not more unsafe. Weigh the risks of your intervention with the risks of not responding at all.

The RIGHT RESPONSE Workshop features Escort and Hold techniques for controlling the person until it is safe to release them. These techniques feature options for 1, 2 or 3 person interventions. All are designed to minimize the most common physical dangers associated with restraints including asphyxiation, joint dislocation, limb separation and falling hazards. Careful instruction and professionally-designed techniques maximize safety during an inherently dangerous activity.


Escorts allow you to take an individual from a more dangerous place to a less dangerous place. The RIGHT RESPONSE Workshop includes escorts for 1, 2 or 3 person interventions and include options for less intrusiveness or for more security. There is an even a technique which is useful for escorting an escalated person who is wearing no clothes!

  • Midsection Clothing Control
  • Hip Control
  • 1 person, 1 arm
  • 1 person, cross arm
  • 2 person rear
  • 2 person front
  • 3 person rear

An escort is a short-term intervention designed to move an escalated person to a safer location.

An escort is a short-term intervention designed to move an escalated person to a safer location.


Holds are essentially the same technique as the escorts, except for the need to move the person. In this context, you safely hold the person while you de-escalate them to the point that their behavior no longer poses a threat to physical safety. Contrary to what most people believe about restraints, RIGHT RESPONSE Workshop attendees are not taught to restrict all movement by the person which could escalate the power struggle and increase the risk of injury. Rather, attendees are taught to flexibly move with the person in order to reduce the struggle and the impact.

  • Standing Holds
    • 1 person options
    • 2 person options
    • 3 person options
  • Seated Holds
    • 1 person chair options
    • 2 person chair options
    • 2 person couch hold

Holds can be safer than restraint when the interveners go with flow rather than trying to overpower the person in order to immobilize them.

Holds can be safer than total restraint when the interveners go with flow rather than trying to overpower the person in order to immobilize them.

Toolkit Techniques

The RIGHT RESPONSE Workbook contains interventions which are typically suited to most environments and likely to meet the most common laws and regulations. The Toolkit contains additional interventions which are either not needed by most audiences or are significantly intrusive. These techniques may be taught as needed or directed.

Toolkit interventions include techniques designed specifically for small children (roughly under 8 years/80 pounds), Wall Holds, Prone Floor Holds, dealing with Time Out Rooms and Protection from Weapons. Note that the RIGHT RESPONSE Workshop does not provide a Supine Floor Restraint which is more dangerous than the prone version for about two handfuls of reasons.

  • 2-Person Small Child Escort
  • Seated on the Floor
    • 1 person kneeling options
    • 1 person seated options
  • Holds for Small Children
    • child standing options
    • child seated options
  • Wall Hold
    • 2 person wall hold options
    • 3 person wall hold options
  • Prone Floor Hold
    • 1 person floor hold options
    • 2 person floor hold options
    • 3 person floor hold options
  • Exclusionary Time Out
    • Time out rooms
    • Seclusion
  • Use of Shields
    • Use of Soft shields
    • Use of Hard shields
  • Protection from Handheld Weapons
    • Disarm blunt weapon
    • Disarm cutting edge weapon

Be sure to check your local regulations for requirements regarding specific intervention techniques or skills. Feel free to contact us to request an evaluation of your requirements or regulations. We regularly follow regulatory developments as well as participate in the development of policies and procedures.

The Advanced level of the Workshop ends here.

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