The Terms of Service for RIGHT RESPONSE are as follows:

Payment for Supplies and Services

Payment for Workshop Supplies may be made via check, EFT, credit card, or purchase order. When ordering supplies, please ensure that enough time is allowed for payment to be received and order processed, ahead of any workshops being conducting. It is recommended to order supplies at least 14 business days prior to any workshop to avoid additional charges, which allow for payment to be received and order requests to be processed.

**Please note that while most order processing and fulfillment may be completed within 48 hours of payment receipt, certain orders requiring physical product delivery will take up to 14 business days.**

Payment for listed Workshop and Instructor Certification Course attendance are due at the time of registration. Payment may be made via check, EFT, credit card, or purchase order. All seating is on a first-come, first-served basis. Please note that registration will not be guaranteed or complete until payment or a signed and authorized purchase order have been received. Should an event reach capacity before payment is made, registration will be canceled for that particular event.

For agencies without a current License Agreement with Service Alternatives, they must sign and return said License Agreement prior to registration. Instructors planning to attend an Instructor Certification Course must agree to and sign the Terms of Use for RIGHT RESPONSE before attending.

Payment for Onsite Events

For onsite events, the hosting organization will be responsible for payment of the event itself, as well as applicable instructor travel expenses, including but not limited to: airfare, lodging, meals, travel time, ground transportation, etc. Separate invoices will be generated for the event itself and for applicable travel expenses.

Travel-related expenses will be invoiced as a flat-rate and will be due in full at the time of booking, unless alternative arrangements are mutually agreed upon ahead of time. In the event that the event is either Rescheduled or Cancelled, funds paid towards the event will be refunded according to Rescheduling and Cancellation.

Payment for the service fees related to the onsite event will be due in full at the time of booking. The onsite event will not be considered scheduled until such time as payment for services is made. In the event that the event is either Rescheduled or Cancelled, funds paid towards the event will be refunded according to Rescheduling and Cancellation.

Rescheduling and Cancellation

Listed Events

Individuals or groups attending a listed Workshop or Instructor Certification Course, may either reschedule or cancel their registration 14 days prior to the event with either a full refund or may apply prepayment to a later event.

For cancellations fewer than 14 days prior to the event, the prepayment will be returned, less a 20% cancellation fee. For rescheduling fewer than 14 days prior to the event, the prepayment will be applied to a later event, less a 10% rescheduling fee. Events may be rescheduled once and in the event of an applied rescheduling fee, that fee must be paid prior to re-registration.

The event may be rescheduled once within 6 months of the original date of attendance with payment of the rescheduling fee. After 6 months, prepayment will be forfeit and any registration will require full payment.

No refund or credit of payment will be made for individuals who do not show up to an event and provide no notification ahead of time, who choose not to complete the event, or complete the event and are not able to use the information provided.

Onsite Hosted Events

Onsite hosted events may be rescheduled or canceled up to 30 days prior to the event with a full refund. For cancellations or rescheduling within the window of 30 and 14 days prior to the event, customers will receive a full refund less any non-refundable travel expenses incurred.

For cancellations fewer than 14 days prior to the event, the prepayment will be returned, less a 20% cancellation fee and any non-refundable travel expenses incurred. For rescheduling fewer than 14 days prior to the event, the prepayment will be applied to a later event, less a 10% rescheduling fee and any non-refundable travel expenses incurred.

If an organization is hosting an onsite event that has been opened to the public and cancels or reschedules the event fewer than 30 days prior to the event, the hosting organization will be responsible for providing a location for those already registered to attend on the original dates listed.

In the event a hosting agency for an onsite event fails to have the minimum number in attendance, the hosting agency will still be responsible for payment of the minimum number unless mutually agreed upon during event planning.