The Terms of Service for RIGHT RESPONSE are as follows:
Payment for Supplies and Services
Workshop Supplies will be shipped shortly after receipt of payment. Payment may be made via check, credit card, or purchase order. When ordering supplies, please ensure that enough time is allowed for payment to be received, ahead of any workshops being conducting. It is recommended to order supplies at least 14 days prior to any workshop to avoid additional charges, which allow for payment to be received and items to be shipped and received.
Payment for listed Workshop and Instructor Certification Course attendance are due at the time of registration. Payment may be made via check, credit card, or purchase order. All seating is on a first-come, first-served basis. Please note that registration will not be guaranteed or complete until payment or a signed and authorized purchase order have been received. Should an event reach capacity before payment is made, registration will be canceled for that particular event.
Payment for Onsite Events
For onsite events, the hosting organization will be responsible for payment of the event itself, as well as applicable instructor travel expenses, including but not limited to: airfare, lodging, meals, travel time, ground transportation, etc. Separate invoices will be generated for the event itself and for applicable travel expenses. At the time of booking an event, a $1000 deposit will be due. This deposit will be applied to billed travel expenses or refunded according to Rescheduling and Cancellation.
Payment for the service fees related to the onsite event will be due in full at the time of booking. The onsite event will not be considered scheduled until such time as payment for services is made. In the event that the event is either Rescheduled or Cancelled, funds payed towards the event will be refunded according to Rescheduling and Cancellation.
Rescheduling and Cancellation
Individuals or groups attending a listed Workshop or Instructor Certification Course, may either reschedule or cancel their registration 14 days prior to the event with either a full refund or may apply prepayment to a later event.
For cancellations less than 14 days prior to the event, the prepayment will be returned, less a 20% cancellation fee. For rescheduling less than 14 days prior to the event, the prepayment will be applied to a later event, less a 10% rescheduling fee. Events may be rescheduled once and in the event of an applied rescheduling fee, that fee must be paid prior to re-registration.
In the event that an individual does not show up to an event and provides no notification ahead of time, no refund of payment will be made. The event may be rescheduled once within 6 months of the original date of attendance with payment of the rescheduling fee. After 6 months, prepayment will be forfeit and any registration will require full payment.
Onsite Hosted Events
Onsite hosted events may be rescheduled or canceled up to 30 days prior to the event with a either a full refund or application of the travel deposit to a later date. For cancellations or rescheduling less than 30 days prior to the event, the travel deposit will be returned or reapplied, less any non-refundable travel expenses incurred.
Onsite hosted events may be rescheduled or canceled up to 14 days prior to the event with full refund of the service payment portion. For cancellations less than 14 days prior to the event, the prepayment will be returned, less a 20% cancellation fee. For rescheduling less than 14 days prior to the event, the prepayment will be applied to a later event, less a 10% rescheduling fee.
If an organization is hosting an onsite event that has been opened to the public and cancels or reschedules the event less than 30 days prior to the event, the hosting organization will be responsible for providing a location for those already registered to attend on the original dates listed.