Emphasizing the care in health care.
You probably work in healthcare because you like to help people. Showing kindness and concern often goes a long way towards helping others feel better. But when the unexpected happens – a confused or angry patient is suddenly in your care – every action matters. RIGHT RESPONSE gives you practical skills to de-escalate any encounter, so everyone stays safe and you can provide the care that’s needed.
It is possible to de-escalate situations that seem to be headed out of control. You just need the right tools. You’ll learn:
- 3 guiding principles of de-escalation
5 surprising findings about conflict
How to optimize your emotional intelligence
So when crises arise you can remain in control, avoid the wrong response, and support anyone, anywhere, with any issue.