Transform Problems into Success
How do you turn the following problems into success with knowledge, skills and procedures?
- behavioral challenges
- crisis incidents
- distrust in relationships
- non-supportive relationships
- injuries from incidents
- educational failures
- ineffective therapeutic programming
- community scrutiny
- negative media exposure
- property damage
- recurrent training time
- recurrent training expense
- staff morale problems
- staff turnover
"What is expected is inspected.." If you want to get the most from a training program, you have to be clear with what you expect. This may seem obvious but there are varied reasons to implement training:
- Requirement - to meet regulatory or policy stipulations
- Skill Building - to develop necessary abilities or experience
- Standards - to ensure standards of conduct and safety
- Remediation - to correct inadequacies in achieving performance standards
Your training plan may attempt to achieve several of these reasons. Let's face it - training is a choice. Even when required, there are plenty who don't conduct training (because of time, money, confusion, priority...) If you are shopping for a training program, it is because you have specific needs and priorities.
When you wish to make training pay for itself, you are looking for a return on investment. But, when you have broader criteria than finances, you are looking for a Return on Expectations. When your training plan is aligned with key requirements and predictions, it is more likely to be successful.
Return on Expectations is what you can achieve with a focus on training and reinforcement in the effort to accomplish stated objectives and results.
Download the Crisis Training Discussion Questions guide.
Use Evidence-Based Practices
Your training program will go farther when you use researched and evidence-based practices (EBPs). Proven effective, you will maximize the time and money you invest in the training process and achieve faster results.
Evidence-Based Practice is an integration of:
- Subject Matter Expertise - comes from education, developed skills and experience
- Learner Preferences - meeting the needs of learners is vital to their accomplishment
- Quantitative Research - authoritative studies guide you toward the best methods
In the evaluation of crisis management training, compare all three aspects: the expertise provided, how learner needs are met and supporting research.
Alignment and Integration
Why implement a training program which doesn't meet agency needs? Don't laugh - it happens all the time:
- Training program doesn't achieve required outcomes
- Training program doesn't support available training time
- Training method doesn't meet learner needs
- Certain techniques don't meet agency requirements
Alternately, an agency needs to be prepared to make the most of the training provided.
- Develop a training plan which takes full advantage of training program features
- Provide the necessary time and space to properly implement the training program
- Align the training presentation with agency values
- Embed current agency policy and procedure
- Reinforce training on-the-job with updated procedures and supervision
- Extend learning beyond the classroom with ongoing reinforcement and skill development
- Adjust the training plan as needed to meet or change with desired outcomes
"Training is an Event, Learning is a Process"
~ Kevin Eikenberry
Download the How to make the Least of De-escalation Training guide. (Yeah, it says Least...)
How do you know if you are achieving your goals — or not?
Maintain appropriate documentation which will measure your attempts to achieve specified goals. Once outcomes are specified, you will need to develop the documentation needed to accurately reflect the work done toward achieving those goals. Equally as important is collecting the data along the way. Incomplete or inconsistent data will partially blind you to what is happening (or worse, what is not happening.) Finally, set-up regular review intervals. After all, what is the point of collecting the data unless you analyze it? Some experience is needed to effectively align goals and documentation systems.
Postvention Prevents Problems℠
Postvention is what you learn after an event that allows you to prevent it from happening again. Postvention prevents problems because you can only prevent something from occurring when you can foresee it. This means you need to assess what has already occurred and decide what should happen next time.
Right now, use existing data collection and analysis to determine your training needs. Use existing baselines of important issues to determine if your new training implementation is making an impact.
Crisis Driven Dashboard
The Dashboard Worksheet can be used to establish a baseline of specific issues, set goals for specific issues and periodically re-assess the metrics of specific issues.