Printed with permission (random order.)
"Learning about the different ways to respond to situations in both the community and homes. Knowing the correct ways to phrase things to make outcomes more positive."
-Cassey Cain, CSS, Catholic Community Services
"The discussions and actually walking through a given situation through role playing."
-Nannette Retz, VOA GRO
"The last day was the most helpful to me. Talking about how to de-escalate a situation. The skills that were taught were MOST helpful."
-Sherilyn Olson, Special Education Teacher, Federal Way School District
"The video information about children who were killed by an improper or abusive hold. That was a real eye opener."
-Kristine "Molly" Camp, LPN, North Cascade Secure Detox (PIONEER)
"I want to thank you for being so responsive to our needs. The training and plans have already made a difference for students and staff. It is an absolute pleasure to work with Dan and your organization."
-Cindy Stockwell, Principal, Nooksack Valley School District
"It helped me because it gave me great ideas for when I am doing home visits; I know that if a situation arises, I can keep myself safe."
-Adriana Baltazar, Outreach/Interpreter, Headstart
"I really enjoyed Pierre, and what he brought to the class. I found the practices very helpful. I would recommend this class to other."
-Patricia Hawkins, Para Ed, Lynden School District
"I found the de-escalation techniques to be very helpful. Also learning about how to respond to students in the "alarm" stage. I feel much more comfortable with the skills and strategies to implement if the situation arises."
-Joanne Kim, Program Assistant, Issaquah School District
"I thought I would learn how to role model and teach behaviors - I actually learned a WHOLE LOT MORE! How to protect myself, how to look at my attitudes and tap into skills I already have. How to process challenging situations. Thank you SO MUCH, the class is well designed, flows well and is easy to follow - and it's great to be able to keep the book for reference!"
-Jesse Russell, Delegating Nurse,
"I have been dealing with most behaviors in an appropriate manner, which has given me confidence. This training has put in order/organized the process for me, so future responses/actions will probably be quicker and easier."
-Nicole DeBoer, G.S.E. Crew Supervisor, NW Center Group Supported Employment
"Prevention, postvention and physical restraint."
-Donald Grimes, Special Education Teacher, Phillips School
"Self care, de-escalation, and awareness in personal safety."
-Beverly Lambert, Community Support Specialist, Catholic Community Services
"Learning about needs, respect, and safety. Also, how to keep the child, you and everyone around you safe. It was good to learn good holds too. Good class."
-Vicki Jenkins, Para Professional,
"Awareness of my own response to stressful situation--how to respond more effectively How to keep myself safe without harming the attacker."
-Lynell Mays, Pediatric therapist / COTA/L, YUMH- Pediatric Therapy at CV
"I just wanted to thank you for your assistance with coordinating the RIGHT RESPONSE training this summer. With DCase’s help, we were able to certify over 600 bus staff this summer, and the feedback has been overwhelmingly positive. I will definitely keep you in the loop regarding how/if the training will decrease the number of safety sensitive incidents we have this school year."
-Tamara Young, Division of Student Transportation, Office of the State Superintendent of Education (OSSE) Government of the District of Columbia
"Kristi was thorough, flexible, great with the whole group and individuals. I've been a participant in many of these trainings over the years and this was the best facilitated class that I've ever attended."
-Susan Kliewer, Experimental Ed, Renton School District
"My favorite part of the workshop was assessing motivations for behaviors and discussing appropriate responses. It was a great workshop and I will utilize each element. Thank you."
-Sadie Franks, Excel Teacher, Riverside Elementary
"The discussion that building an effective relationship with residents can go a long way."
-Kelly Benjamin, Youth Worker,
"Learning de-escalation techniques to use in my day to day work."
-Susan Wixon Phillips, Educational Assistant - Sub, Lake Stevens School District
"Learning proper restraint techniques and de-escalation. "
-Jeremy Johnston, Team Staff, Excelsior Youth Center
"Learning what is safe and the right ways to do restraints."
-Steven Gurd, Youth Worker II, Cathedral Home
"I really enjoyed the information you gave on the brain. I think knowing how the brain works and better understanding physiological activators of behavior helps us become better behavior interventionists. I loved your use of real life stories and news articles to back up information . Awesome!"
-Hannah Peterson, Site Assistant, ESD189/Snohomish Discovery
"Increased awareness of how our colleagues perceive their vulnerability of the issues of safety when dealing with individuals who are escalating. I would have liked more role play practice for responding to potential threats."
-Susan Paul, Director, Clinical & Behavioral Health, Children's Home Society of NJ
"Learning how to use de-escalation and learning/understanding my own stress levels as well as how to cope with stress."
-Manisone Xaybanha, Community Support Specialist, Catholic Community Services
"Learning and understanding the requirements for handling students who are in crisis. There were great handouts and pages in the book that were great for team collaboration."
-Jackie Funk, EVE Teacher, Issaquah School District
"The types and the actual hands on trainings."
-Tyler Johnson, Staff, CCH
"EVERYTHING - I came in here totally clueless so all of this was new to me. I wish this class were available for more EA's in the district, especially new subs. I now feel like I have a tool kit to help both the students and teachers when I work in their classes."
-Anne Duffner, Sub EA, Issaquah School District
"Developing behavior plans, learning to administer holds and escorts. Thoroughly enjoyed and needed this training."
-Steve Chambers, BI,
"Learning new/safe holds working as a team"
-Jamie Harr, Sp ed teacher, Esd 189 Skagit Discovery
"It was good to go over holds and escorts. I'd like to see that part done as a 4 hour class with me and my team in my life skills class, with focus on safety and dignity."
-Mike Rodenbaugh, Special Ed Teacher, Arlington School District
"Learning the various types of holds to protect myself and others in order to ensure a safe environment"
-Renee Van Pelt, CNA / Special Ed Parapro, Grandview School District
"Hands-on training, sharing with the group, learning basic principles of de-escalation."
-Ruben Dabales, Youth Service Worker, EPIC Youth Services
"Skill practices, team involvement, and opportunities to reflect on past experiences."
-Larry VanDyke, Program Manager, Pioneer Human Services(Secure Detox)
"Showing just how important it is to avoid holds, escorts and restraints. and also, the importance of continuing the verbal de-escalation process throughout the entire duration of a physical restraint."
-Matthias Kilpatrick, Youth Worker, Cathedral Home
"We are pleased with the training Karli provided for our staff last month. I see staff utilizing the training on a regular basis. The staff have had many de-escalation trainings over the years, but the Right Response training has instilled a greater sense of confidence and teamwork in de-escalating potentially volatile situations."
-Mark Bennett, Director of Real Estate, Conard House, Inc. Supportive Housing and Employment
"It gave me confirmation that I do a lot right in my job - that my theory is correct, that we first should look at how we may have triggered the situation - what our responsibility is - and how to fix the situation - (behavior). I feel everyone that works in Special Ed or is a teacher, should be required to take this course. I have a better understanding of the PBS as well. Great program!"
-Rose Riccabona-Iyer, Para-Educator, LWSD
"I appreciate that although the name changed, the actual holds and governing principles are not that different. Repetition in a lot of the moves helped me to remember them."
-Linda Peterson, Para,
"The whole workshop was pretty good. I enjoyed the way the instructor had the class participate. The RIGHT RESPONSE Workshop I will attend again if offered. The techniques of the different holds, on avoiding and restraining were very well taught step by step. I really enjoyed the course."
-Trenton Nettles, Safety Officer / School Security, Franklin Pierce School District #402
"Behavior modification and especially postvention. I can use the positive behavior techniques with students who swear and litter in the halls. I have more than enough time to talk to students about their behavior after the fact. Students feel comfortable talking to me because I am neutral."
-Wes Hult, Security Officer, Boise School District
"Prevention is huge! Thank you for helping us work with our kids in a safe, respectful manner."
-Andrew Nelson, Special Education Assistant, Boise School District
"Understanding others perspectives and view points when it seems so obvious to us--it truly may not be to others. We really have a valuable role in making situations as positive as possible just by our own actions."
-April Green, UNS, Issaquah S.D.
"The de-escalation and being able to recognize anger, anxiety or fear to respond in a positive way. To always validate the client's feelings will almost certainly defuse a behavior before it escalates."
-Mary George, PSA , VOA
"I enjoyed the holds and releases. I also enjoyed the realness of the examples. Thank you for the examples you showed - it really enhanced the impact."
-Christine Cichost, Para Educator, Federal Way School District
"Sharing experiences and knowledge w/colleagues. Self-esteem boost due to a new confidence from knowledge learned."
-Julie Bodley, Certified Paraeducator, Fife School District
-Rita de la Cruz, Case Aide, Ujima
"The "hands on" restraint skills were great. I had a great time learning them."
-Kristin Davenport, Security Campus Officer, Federal Way School District
"I learned so much about what we do and what to be prepared for. This has been an exceptional learning experience for me! Thank you for your "give and take" style that allows us to explore some of the things we are learning about, such as SAFETY vs NEED, DE-ESCALATION and ENVIRONMENTAL CHALLENGES."
-Grace Hoyt, Family Therapist, Catholic Community Services
"Positive Behavior Support."
-Linda Snaring, Para, Tahoma School District
"Being able to anticipate and interpret what a child needs to keep him from escalating. I really enjoyed it all."
-Tiffany Holmquist, Cathedral Home
"The motivations part was very helpful to me and the 2 reasons people act the way they do 1) to gain something 2) to avoid something"
-Telesa Stange, Para, Robert Gray
"Non violent ways to restrain were a very important component that I learned. I am always concerned about harming students when restraint is used. Now I have skills I can use that are approved and designed to cause the least amount of harm. I also like the de-escalation techniques. They seem simple and effective and I will share them with my co-workers."
-Timothy Ervin, School Security Officer, East Valley School District
"The holistic view, keeping an open mind, stay aware of the safety of the client, yourself and the environment."
-Anthony Braggs, Security Officer, Franklin Pierce School District
"I feel I'm safer in my work environment after the workshop. I feel I'm more equipped to keep my clients safe as well."
-Megan Connors, Direct Support Staff, Access Living
"It was good to be able to re-visit and refresh on all the scenarios and holds. I was able to ask all of the questions that have come up over the past year."
-Kari Alblinger, Assistant Teacher, Lower Columbia Head Start
"1To use a support system. 2Kids learn to study us and which buttons to use. 3Trying to see triggers before it is too late to de-escalate. 4Wait until a situation is de-escalated before trying to talk it out. 5Taking care of ME!"
-Ginny Eddy, Foster Care, Catholic Community Services
"Good discussions about tress and how it affects our perceptions at work. Also good info on assessing the client and environment"
-Debby Rogers, Clinical Support, Catholic Community Services
"In this workshop, the information that had the most impact on me was the significance of being personally prepared to deal with crisis and enact a safety plan. I realized the importance of dealing with my own stress and having a clean/free mind to deal with issues that may arise."
-Cheyenne Davidson, Counseling Intern, Phillips School
"Basic principles of de-escalation, cognitive distortions, and attending/adapting to motivators."
-Elyse Johnson, Behavior Interventionist, Boise School District
"Sam had so many ideas and information on how to deal with different situations with students, not only physical, but emotional situations. He had great advice for our classroom. I do feel like I am way more equipped to deal with my daily classroom happenings now that I have had this training."
-Jill Jefferey, Paraeducator, Monroe SD
"I feel that this workshop has helped me to feel more in control in a situation with a volatile client."
-James Graham, Health Services Assistant, NCSD
"I feel the most vital part of Right Response is de-escalation.. Communication between the teams and clear expectations are vital."
-Veronica Cawenberghe, Program Director, Childhaven
"Modeling was great, lots of examples of situations."
-Pixie Owyen, NA Liaison, Marysville School District
"Having empathy for the resident and providing guidance. Always try to prevent a situation from getting to the escalation stage."
-LaKennya Norris, Shift Leader, EPIC Youth Services
"The video clips were helpful and realistic. It was good to be able to discuss the + vs. the - of everyday situations. The instructor was personable, funny and kept content moving!"
-K. Runge, Special Ed Teacher, University Place School District
"Just being able to get together with other school employees and discuss safety and crisis prevention was very helpful"
-Adam Beversluis, Paraeducator, Shoreline School District
"Seeing some of our more inexperienced staff struggle and having the same issues myself was very helpful in keeping my ego in check! =) Thank you for reminding me to stay on top of my game."
-Megan Crum, Residential Counselor - Senior Staff, Pioneer Human Services
"It is nice to have the opportunity for the hands-on practice with constructive feedback. Thanks!"
-Barb Watson, Special Edcucation Teacher, Lynden School District
"The safety holds and de-escalation techniques."
-Stefan Hasty, Detox Treatment Specialist, North Cascades Secure Detox
"Tools for prevention and de-escalation. Also, important guidelines for physical safety, such as avoiding joints and preventing the obstruction of breathing."
-Cindy Ruiz, Para Educator, Longview School District
"Good overview of proactive techniques. The physical Safety escorts and holds were new material for me, so they were the most impact. Workbook was well organized and easy to follow; a good compliment to our instructor's explanations. Workbook lent itself well to note-taking. Loved the snacks and crayons! Helped me focus!"
-Gayle Bluhm, Teacher, Marysville School District
"All staff would benefit from this workshop. A proactive environment should be available to all staff and students"
-Karen Neher, Intervention Specialist, Walla Walla School District
"To be able to revisit how to do the holds and escorts and the importance of planning to prevent safety issues."
-Jeff Riffel, School Counselor, Oak Harbor
"Areas that we need to improve on. Great two days! Very worthwhile."
-Diane Golob, Principal, Hoquiam School District
"I learned strategies that can be used during all aspects of a child's escalation: Prevention, de-escalation, postvention etc. I thought this course would be primarily about safety, but it was more about teaching and learning prevention, which was refreshing."
-Morgan Coats, ECSE Teacher, Boise School District
"There is more to safety than I thought. Accidents can be prevented if we are adequately prepared."
-James Okano, HR Coordinator, Alpha Supported Living Services
"I think the prevention aspect was very valuable. I think I will use this information on a daily basis. I think the physical techniques are very informative, and hopefully I will never have to use them. However, being prepared in always important. Really an excellent training."
-John Christensen, Special Ed Teacher, Eatonville School District
"De-escalation procedures and physical intervention - there are several kids that I work with who I can apply these techniques to. Thank you for all the info and techniques!"
-Justin Johnston, Daycare Lead Teacher, Spanaway Lutheran B.A.S.E.
"The class was really great as I learned many new techniques to help deal with students every day. The ideas presented made a lot of sense and are applicable every day. The defensive moves also were helpful for unexpected escalations. I really loved the concept of dealing with the PROBLEM, not the BEHAVIOR."
-Jason Fortenbacher, Para Educator,
"Discussing de-escalation techniques, prevention techniques, and possible stressors, verbal and non-verbal. Awareness of having a plan and communicating with other team members is valuable."
-Gabrielle Allman, Recess Supervisor, Blaine School District
"Responses to motivators (fear = assurance, etc.). Because I work w/General Education kids, the prevention and de-escalation are my primary areas of focus. -Critical debriefing as a regular part of postvention -Assessment (the "So What?" principle, etc.)."
-Kari Henderson-Burke, Principal, Granite Falls School District
"Prevention techniques and strategies are sometimes overlooked since an emotional response is usually the reaction to unsafe student behaviors. The emphasis on prevention/de-escalation was excellent, and the steps provided for a response plan for teams were critical for consistent interventions."
-Caroline Harris, Director of Special Programs, University Place School District
"Some amazing stuff - Especially the "L" hands, locating the hips, and the fact that size does NOT matter - technique does!"
-Leona Lueders, Para Educator, Federal Way School District
"I learned what cues to pay attention to when a youth is starting to lean toward aggression. Learning how to speak to them and acknowledge the way they feel as a way to return them back to baseline."
-Jonathan Douglas, Youth Service Counselor, EPIC Youth Services
"Just having new tools and the ability to practice the skills was extremely helpful. I feel better prepared to de-escalate and help promote safety."
-Nikki Hittle, Retention Specialist/School Social Worker, West Valley School Disrict
"The workbook was essential. I feel having to write information down will help me to really know it. Interaction and discussion vital to the workshop. All of the deomstrations from Charlie as well as our practice times, crucial for proper training."
-Lisa Matlock, Behavior Interventionist, BSD/Franklin Elementary
"Being able to share individual experiences at work and in personal life & using them to help teach. Very cooperative."
-Dawn O'Donnell, Family Therapist, CCS/FPS
"Keeping myself and others safe. Learning different ways to verbally communicate and de-escalate."
-Ginny Garrity, EA,
"The discussion and practice had the most impact. The binder offers all of the material needed in an organized and detailed manner, so the opportunity to discuss and practice teach was of most value to help me feel prepared to become an instructor. Vener's feedback was also really helpful - it was good to hear feedback from his experiences."
-Helen Clydesdale, School Psychologist, Edmonds School District
"This has been very helpful to me in dealing with my 2 children and the other children I work with. This training makes a lot of sense to biological parents."
"Demonstrating and practicing releases. The class eases the fear for actually getting into a situation."
-Rachael Hansen, Program Assistant,
"Great review-respectful of teams experience and needs Aware of when to speed up or slow down the presentation"
-Carolyn jenkins, Admin, NW Esd 189/Whatcom Discovery Center
"Just refreshing the methods, ideas and holds helped."
-Katrina Day, Case Manager, SA Inc/Meridian, ID
"The section on creating a plan for self-care was most beneficial. It taught me that my level of self-care directly affects the level of care I am able to give my clients."
-Aaron Herbison, Care Coordinator II, Catholic Community Services
"-Behavior Component -Optimal Response Component -Examples by Instructor -Video Discussions -Demonstrative Games -Energy of Instructor and Group was high, and this grabbed and kept my attention from the start! GREAT JOB!"
-Rachel Babson, Behavior Consultant, Issaquah School District
"The 4 behavioral motivators and the most effective response styles were very helpful. This is one of the most effective systems of assess, adapt, attend that I have encountered. It clearly delineates our role in a situation from that of the individual we are trying to assist. Very easy to follow - states a problem, presents a solution and is highly motivational."
-Stephanie Davis, PSAL, VOA/Skagit GRO
"I enjoyed practicing the secure hold/safety moves. The class was very informative."
-D. Walden, CTP, HBHS
"Letting the child determine the way as to how we respond to the events."
-Victoria Hames, Para Professional - Spec Ed, Yakima School District
"How to get out of hair pulls."
-Jenny Shubb, CSS, Puget Sound Residential Services
"The holds for safety. Also being aware of situations. To always expect the unexpected."
-Conrad P. Larson, PSA, CRO
"We trained 120 people in El Paso in English and in Spanish. The response was so overwhelmingly positive that they are asking us to come back to train the people who missed it. I was able to get out of the headlock from a 300 pound man because the Choke Release technique totally worked! I then taught it to an 80 year-old woman because her son weighs 300 pounds and she was able to do it."
-Marjorie Costello, RIGHT RESPONSE Instructor, Vice President of Corporate Relations, DSSW; Disability Services of the Southwest
"Physical safety techniques, emphasis on prevention and self awareness. LJ was very professional and did a good job keeping us on track."
-Steve Ward, School Psychologist, Nine Mile Falls
"The instructors knowledge of information for improvement of my safety and the safety of others in the environment."
-Joan Sullivan, Special Education Teacher, Dieringer School District
"Functional assessment seems to be a very productive avenue to getting to desired outcome. I will definitely use the steps involved to access future situations."
-Chelsea Dalporto-McDowell, Behavioral Interventionist, Boise School District
"The stress cycle and how to deal with stress and anxiety better"
-Brian Howells, FA/VOC, Eatonville Middle/High Schools
"Reviewing the proper holds and proactive responses. I enjoyed the video examples that were provided as well."
-Diana Root, Para Educator, Eatonville School District
"Evaluating my response and way of thinking. I feel more empowered to fulfill my role."
-Katie Barr, Paraeducator, Hoquiam School District
"The addition of videos was great! Good examples to make the ideas real. Mark did a great job keeping on track. Brief, but covered info well."
-Jolene Johnson, Para Developmental Preschool, University Place School District
"The 2-person escort seemed like the most effective way to safely escort an unwilling child, so teamwork and having a safety plan are key."
-Jayme Adkinson, Para Educator, Concrete School District
"Learning that any pain inflicted on a child by a professional is ABUSE. This makes me think of some things that I have witnessed in the past. I will definitely speak up in the future. Reminders to watch for joints when holding - Mr. Keller seemed very well versed in the entire course."
-Teresa Kollmar, Spec Ed Para, Grandview School District
"Learning the proper techniques that need to be used in the event of need. I like how much Right Response focuses on prevention. Physical "therapeutic holds" are a last resort. I feel more knowledgeable with preventing any escalation with students."
-Nicole Smith, Special Education Teacher, WORC
"It helped me to realize the things I was saying to the youth and how I was saying them may not have been the most beneficial."
-Alana Hodgson, Resident Assistant, LIBC Youth Safehouse
"I really enjoyed learning how to be proactive and how to create an environment that is safe for everyone. Also, I learned that it is important to access and re-access my classroom frequently throughout the year to make sure I continue to keep a positive learning environment."
-Terri Wright, Teacher, Marysville School District
"Learning physical skills to protect myself and to restrain students. Good to know common language that can be used with the entire team."
-Janis Pock, SLP, Issaquah School District
"TRIGGERS. This helped me to recognize my own and how I react to everyone around me at home, work and in public."
-Rose Harris, Secretary, Community Resource Group
"Key words to use/not to use, safety for myself and students, and ways to protect myself should the need arise."
-Patty Jackson, Para Educator, Sequim School District
"Communication among fellow paras and teachers. Gathering info from everyone is very useful tool in the classroom environment. Thanks to Patti's great presentation, I have further developed my knowledge of the correct responses in any given situation."
-Anthony Bush, Para Professional, Yakima School District
"Our instructor was very clear and respectful of our questions. I learned how to handle difficult situations as an individual and a team member. with the information we learned, we can make the Spanaway House a safer environment!"
-Teresa L. Williams, Case Aide, Ujima
"1) Excellent instructor 2) work on my own skills can make a big/positive difference 3) words not to use 4) physical restraints/escape"
-Cindy L. Webster, Teacher, Suquamish Tribe
"The physical safety: prevention, de-escalation, release and holds section had the biggest impact. I was able to use the release techniques at work and they were effective yet respectful to clients' sense of dignity."
-Elizabeth Ross, Case Manager, Elder Health Northwest
"Using the proactive interventions prior to possible outbursts were the most helpful to me. I'll use those techniques."
-Donna Bullard, Student Resource Specialist, Bethel School District
"The idea of positive behavior support: me as a support to the child and remaining separated emotionally from the situation."
-Gayle Norgaard, DCFS Social Worker III, State of Washington
"I think I will make the most use of the prevention and de-escalation techniques. Learning how to better deal with situations will have a big impact on my job performance."
-Tricia Hodge, Special Ed Para, Bethel School District
"I really liked all the emphasis on prevention and the specific examples given."
-Brooke Hoopes, Youth Worker, Cathedral Home
"I need more practice with the releases, holds and escorts... Being able to practice the de-escalation techniques would have been ideal. The section on Positive Behavior Support was good - I enjoyed that section."
-Rachel Silves, Training Specialist, Service Alternatives, Inc.
"I feel like the skills I gained in this workshop will help the clients I support. Thanks so much!"
-Lorrie Kiepe-Cartwright, PSA, Volunteers of America
"It is my pleasure to recommend Steven for the De-Escalation Training sessions. He did a great job listening to what we wanted the staff to learn and then delivering it in a dynamic presentation to help staff understand how they can put the tools to work immediately. Thank you Steven."
-Karen Walters, SPHR, Director of Human Resources, AtWork!
"Activities where we were shown examples kept me interested and really made information stick."
-Stacy Arbuckle, Youth Counselor, AYR
"The first 2 hours involved optimal performance range of stress, and this was very helpful. The last session on holds was great training."
-Michael Auton, Assistant Principal, Eatonville School District
"-Leaning how to keep students safe in an escalating situation -Working directly with my team during the training (BIG help!) -Learning the different holds"
-Tami Nelson, Assistant Principal, Bethel School District
"Reviewing the cycle; prevention, de-escalation, postvention. Being reminded to be aware of what I am doing has an impact on how the situation may go. My reaction is very important - it is very important to know the rule of 5 and SELF-AWARENESS. Also helps me appreciate where I am."
-Kathy Stowe, Para Professional, Lake Chelan
"Writing a safety plan. I learned how to put more specific detail into it. I appreciate how empowering it is to learn a proper hold. *How would you get out of a headlock if you were seated? This was not shown. "
-Kristi Backmer, Para Ed, Everett Public Schools
"I really appreciate the section dedicated to stress management and self-care. Many workshops overlook these vital components. The positive behavior support section was also very informative and interesting."
-Jennifer Cox, Case Manager, Sercive Alternatives FCTC
"The de-escalation phase is really great and will definitely be easily used in our center."
-Steve Kroft, CDP/T, CRG
"The techniques used to de-escalate a child were a prominent part of the course for me. Also, the proper way to restrain a child in various situations was a big learning experience for me. I never really thought there were ways to restrain a person without getting "rough" with them, but the techniques used in this program do just that. Excellent!"
-Cody Marvel, Cathedral Home
"The most valuable part of this trainiing was the discusion of cognitive distortions what they are and how they influence interactions"
-Christopher Craggs, Teacher, ESD189 nrlc
"Being reminded of the importance of de-escalation and getting a review of the holds has been very helpful to me in my position. This workshop is very helpful in keeping kids and staff safe."
-Juan Alaniz, Counselor, SS School District
"Best training EVER! Iris was AMAZING! I hope to be 1/3 as good as her at the end of my training in August. Thanks for offering such a great service."
-Lisa Deen, Special Education Director, Port Townsend School District
"Really the most impact was regarding prevention and de-escalation importance."
-Cherry Bibler, Physical Therapist, sequim school dist
"The emphasis on safety and understanding "why" student[s] act in certain ways. Also the importance of teamwork and documenting actions taken"
-Dan Millett, One on One Para Educator, Shoreline Public Schools
"Teamwork. I liked the fact that we had the opportunity to practice together."
-Monica Claflin, YWI, CHC - Harvey house
"The team at RIGHT RESPONSE is very responsive to time-sensitive needs. We had a last minute need for a trainer to finish our training, and they provided "just in time" support with a seamless transition for the staff who were participating. "
-Nancy Fitta, Director of Special Programs, Fife School District
"Doing the physical safety moves, as some go against intuition and I never would have considered them without this training."
-Holly Long, Community Support Specialist, Puget Sound Residential Services
"I feel a lot more confident and secure in my job. I actually feel that I could handle most situations or do better than I have in the past."
"Focusing on self and making sure that I am prepared to think clearly in times of stress. Also, self evaluation was great to review. The holds were reassuring to know - I can use them on my own kids, too...BONUS! Thanks!"
-David Seyfried, Para, Shoreline School District
"When I first came to class, I was upset. As I got more into it, I was better. Then I kept applying my personal situations at home and it helped. She was very good at answering questions, never made me feel dumb for asking. She made me feel good about my skill. I would want her to teach everyone. I enjoyed the class. She's good - I'm going to tell everyone."
-Kay Lowe, Parent,
"The steps to see de-escalation and how to achieve my optimal performance range."
-Tammy Pejsa, Paraeducator, Hoquiam School District
"Stressing prevention had the most impact for me. By helping us understand what creates stress and how to implement behavior support techniques, an escalated situation can be avoided."
-Tyler Fuller-DeWein, Paraeducator, Shoreline Schools
"Biggest impact: The fact that there is such a thing as an adverse therapy plan or a crisis plan is great. The fact that the teachers can share this plan with me is even better. Helping me with my own personal safety and helping me to be able to better help keep other students safe is great, because safety should always be the primary goal."
-Sharon Rose, Special Needs Bus Driver, Issaquah School District (Transportation)
"When you don't like working with a certain child, you can become 'FLAT'. It's better to be 'FLAT' than to be emotional. Say things like 'some mistakes were made today' during postvention."
-Rachelle Foster, Special Ed Para, Bellingham School District
"Reminders of triggers and basic principles. Good job!"
-Laura Jimenez, Special Ed Teacher, Tukwila School District
"The instructor was clearly very experienced in dealing with uncooperative kids and had sound advice for dealing with certain situations which will, no doubt, arise. I must keep clam, remain in charge, and I must remember that I have back-up - the care coordinators or even the police."
-Thomas Head, Catholic Community Services
"I think it would be a good idea if everyone who works with children took this course. The overall workshop is wonderfully put together and is a great approach on how to treat students fairly at all times. All staff - school by school - could benefit from this workshop."
-Susan E. Deaver, Para Professional, Marysville School District
"I liked the focus on self-awareness and how the material was presented. Also the incorporation of Positive Behavior Support and Functional Assessment fits current training standards at SL Start. It will help us integrate our training and implementation plans."
-Jennifer Barker, Staff Training Coordinator, SL Start
"In learning to teach others, it makes me more mindful in a situation requiring a "right response" technique. It gives me more practice in a non-stressful environment"
-Mary F. Walters, Special Ed Teacher, Shoreline School District
"Practicing the releases, and also holds and escorts."
-Tammy Harris, Occupational Education & Training Program Administrator, King County
"It has reinforced that I am doing the right things. Practicing the holds and such really helps me to put myself in the other persons shoes. Being in a safe environment to try new things is very important"
-Debbie Schapiro, Counselor, Enumclaw School District
"The de-escalation information and the physical intervention stuff. I really like knowing if I get in a situation that is physical, I can protect the teen and myself."
-Kolista Lara, Youth Worker, Cathedral Home
"The elements of behavior planning, strength based self care focus, assessing/adapting/attending, going into all the factors that go into good assessment of any given situation."
-John Patterson, Case Manager, Brentwood
"I now have an understanding of a logical, structured, proven system for dealing with behavior prevention and support, handling event stabilization/de-escalation, and assessment evaluation of results for application of future improvements and continued learning."
-Don Crook, Bus Driver, Issaquah School District (Transportation)
"How to plan ahead and keep myself safe"
-Theresa Anderson, Vision Paraeducatior (Special Ed), Tahoma School District
"Learning about de-escalation techniques and how to repel and avoid. Knowing how to prevent or at least slow down the escalation sees more effective than just learning how to do holds."
-Crystal Tift, Para, Longview School District, St Helens
"I'm a visual and hands on learner, so it was good to see and do the holds, escorts and restraints. I'm excited to take these skills back with me and teach other staff members in order to have a "safe" environment not only for the kids but the staff as well. Thank you for a wonderful experience and all that you have shown and taught me!"
-Debbie Barr, Special Education Para, Tenino School District
"Discussing the ways that unknown triggers can create crisis."
-Kim Smith, CCII, CCS/Family Pres
"The physical demonstrations of ways to protect myself and disengage from violence."
-Karen Spencer, Community Support Specialist, Catholic Community Services
"The classroom discussion - GREAT dialog."
-Cheryl Johnson, Para Educator, North Kitsap School District
"Restrictive procedures - escorts and holds - when to use them and how."
-Susann M Thomas, Program Coordinator, Soundview Association
"How to keep myself and the kids in my class safe during an escalation. I loved the parts on prevention!"
-Lisa Cliffton, Teacher Assistant, LCC Head Start
"Hands on - actually doing the moves. Easier to follow this time. Thanks for a great class."
-Susan Mihaylo, Special Education Assistant/Art Teacher, Boise School District
"The restraint holds. I learned some new ones. Shawn is a good and patient teacher, and he as a great personality for this type of training."
-Dorothy Rohman, Bus Monitor, Concrete School District
"Ease of escape moves clarity of instrution"
-C.H. Mcintyre, Inst As, nrll esd 189
"I enjoyed the hands-on practice of holds and other techniques - this was great to help build some "muscle memory"."
-Lesley Danielson, Resource Room Specialist, Federal Way School District
"Thinking about how our environment/skills/routines align with recommended practices and how to improve. Practicing the holds and being reminded that safety is the primary - and only valid - reason for physical intervention."
-Sydney McCready, Teacher, Mercer Island School District
"The ideas on behaviors and different ways to deal with them. Thinking and planning around behaviors and learning how to read body language. Also learning how to re-direct. Basically the biggest impact was "learning to think outside the box"."
-Candi Burns, PSA, VOA GRO
"Learning how to respond with my tone of voice if a client is escalating."
-Teddy L. Anderson, PSA, Volunteers of America
"Having the chance to refresh my memory of the various holds to use when restraining a student."
-Mary Davis, Special Education Teacher, Stevenson Carson School District
"Understanding why children misbehave and having a clearer understanding of why through their eyes. Also, learning how to protect myself from violent children. Helping to secure a child giving them respect and being safe with them."
-Marika Gard, Secretary/Discipline, Federal Way School District
"This workshop was informative, complete. One that has the well being of both client and staff as priority."
-Dr. Keith Lamm, Executive Director, Community Resource Group
"Please think about creating a badge for staff to carry when they are with students/clients in public while away from school. Other people in the community need to know that we are trained to restrain our students and that they may need to step back."
-Rachael Wright, Teacher, Phillips School
"It was good to refresh previously learned techniques. I feel more comfortable now that I have better skills to deal with volatile situations."
-Karen Kral, Job Coach, Shoreline Public Schools
"I really like meeitng people in the same business and hearing simillar stories. And debriefing is very important! Also, I realize that I use my emotions - and clients - that I need to change my mindset."
-Linda D. Cronin, Home Care, Kayler
"I liked the concept of "freeze". In my years of experience, I have seen too many times where a student is not given enough time to de-escalate. The 2nd day of workshop it was good to hear more about behaviors. "
-Gayle Whitach, Special Education Teacher, Boise School District
"Brainstorming ideas and scenarios around how RIGHT RESPONSE applies to our the work at your location with our particular clients."
-Dan Schiel, Program Manager, Pioneer Human Services(Spruce Street SCRC)
"Thank you for this class! We will be looking forward to our monthly team meetings now."
-April Farrington, Foster Parent, Catholic Community Services
"The holds and the restraint had the most impact for me."
-Paul Clark, Reading Instructor, Phillips School
"really setting a safety plan for the beginning of the year"
-no name given,
"The idea of prevention and safety first. Physical last response. Looking at school safety through SRO, SSO eyes."
-Tracy Phillips, Teacher, Chehalis School District
"What had the most impact for me was the de-escalation process and what to do when I am stressed or a resident is stressed."
-JaQuale Brooks, Youth Worker, Cathedral Home
"The first session was unsettling due to negative interactions. Other group members were very distracting, which influenced the instructor's abilities to teach as well as my ability to learn. However, a great turn around accured next session. Issues were addressed and positive learning occurred."
-Karen Sehrt, PSA, Whatcom GRO
"I liked the video examples, and the opportunity to process with the team...I feel like we are on top of our game now, and that we finally understand our residents points of view better than anticipated."
-B. Sherementa, Therapist, Cathedral Home
"Getting to look at de-escalation while in the alarm part of the cycle and what phrases or triggers to avoid."
-Elsbeth Stebbins, Floor Staff, Pioneer Human Services
"The biggest eye opener for the staff that were trained, was the importance of checking their baseline before going in and working with children who have the potential of escalating quickly. The staff appreciated the the time we spent looking at and figuring out what their OPR looks like and how having the tools to keep them there helps them to be successful working with their clients. "
-Stephanie Martin, Regional Coordinator, Aptitude Habilitation Services
"Seeing things from different perspectives and understanding how to use different techniques to deal with different situations which I haven't previously experienced."
-Pat Wheale, Americorps Monitor, Federal Way School District
"The fact that there was more self-evaluation was good."
-Michael Koontz, Para Ed, Elma School District
"Wendy Schiller, the instructor, did an excellent job of professionally giving her presentation with enough levity to keep interest levels high."
-Sherri Elrod, Special Education Para Educator, Longview School District
"Language is clear! Questions answered well! Examples were good! Techniques great!"
-Christy Halvorson, clinic coord/Parent, YVFWC
"Wall/floor holds, though effective, were very intense. I honestly hope I never have to put another person in that position. Kathy, our instructor, was amazing! Very honest, open and easy to discuss things with!!! "
-Shannon Calvo, Para, Lake Stevens School District
"Learning to get past "cognitive distortions"."
-Meadow Cruz, PSA, VOA/GRO
"Gathering with other staff from the organization, sharing our stories, experiences and perspective. Albert is a great facilitator. Gaining more skills and clarity about what is within our scope of practice is an affirmation that I am a good fit for this job."
-Zimyah Barnes, Community Support Specialist, Catholic Community Services
"The escort and restraint techniques and protecting myself and others. The whole workshop was a big impact for me!"
-Alvina T Odoshi, Caregiver, Ujima
"The prevention model is very important as well as practicing-reviewing the ways to de-escalate"
-Sandy Jaecksch, mental health specialist, LCC/Headstart elgap?
"I learned some positive ways of responding to behaviors. I also learned how to keep myself and others safe."
-Michelle Warner, Special Ed Assistant, BSD
"This training was extremely helpful. I feel confident that I can go back to my district and train others. Most of all, this training will assist me in my own profession. I truly feel that I will be better prepared and create a safer environment for my students. I will need to fine-tune my skills through practice, but I know I have been given all of the tools I need. Well designed, well instructed. Thanks so much!"
-Lori Latendresse, Special Education Teacher, Stevenson Carson School District
"I liked learning about all of the variety of holds and safety techniques. I had cpi before. Good updated information very helpful."
-Lisa Harris, Para K-2 sped at Sherwood Forrest, FWPS Special Ed
"Finding out that we were are already providing good postvention skills; learning that safety issues are the only reason to remove a student."
-Linda Balcombe, Paraeducator, Hoquiam School District
"It was good to be introduced to the many options we have to handle difficult situations. Linda Randall has incredible knowledge and patience. The sharing sessions of teachers and paras, as well as the hands on situations were key. I really appreciate that the methods taught can be applied to all sizes and ages. I am committed to applying what I have learned here today throughout the year."
-Marlies VanCise, Paraeducator, Peninsula School District
"Learning how to de-escalate different situations and learning how to do therapeutic holds which will not injure the child or the teacher."
-Jon Joolworth, Para, Lake Stevens School District
"I am able to better understand the steps the students go through to reach the alarm stage. I feel better prepared to head off the alarm stage, but also able to manage the student should he/she reach that stage. AWESOME CLASS!"
-Susan Wyllie, Special Ed Assistant, Boise School District
"The workshop taught me the importance of safety and how to be safe in different situations. Also not to be so bold and to understand and listen to others."
-Rebecca Goodno, CSS, Elmview
"The hands on "getting out of my comfort zone" skills practice really helped. I was kind of annoyed that GRO expected me to be trained in an area that I have already had a LOT of training - until I participated in the 2 days. I learned a LOT and I feel better prepared to be an effective member of my team."
-Jane Runge, PSA , GRO
"-Preventative and antecedent management strategies -Postvention planning/teaching -Reflection time on specifics in my classroom"
-Christie Britton, Special Ed Teacher/Life Skills K-2, Arlington School District
"Understanding the stressors and reactions that individuals have to the stressors. Learning good de-escalation practices will be a great help to my at work."
-Danielle Pospical, PSA, VOA GRO
"For me, it was thinking outside of the ordinary and thinking more deeply."
-Jazmin Alvarez, PSA, GRO
"Great review of avoidance of out of control situations. Lots of role playing and sharing real life behaviors. Brainstorming and hearing how others deal with daily resolutions. Great presentation!"
-Dawn Corcoran, Secretary, Blaine School District
"Learning to use proper terminology in documentation and to have parents sign off on behavior plans with the use of holds. It was also helpful to learn appropriate responses to specific motivations (ie: fear, anxiety). Tracey, thanks for making a 2 day workshop educational, interesting AND fun."
-Kelly Cross, Principal, Adams Elementary
"I liked the hands-on portion of the workshop and the focus on respect, safety and dignity. I enjoyed the relaxed nature of the class and the very concrete examples of how /when we implement these techniques in our school."
-Teresa Amigo, Boise School District
"Actually practicing the holds and moves. Greg is so knowledgeable it really made me stop and think about how I have handled previous situations."
-Karlene Hayward, Assistant Principal, Eatonville School District
"I liked the emphasis on taking care of yourself from the first day. It's really nice to have an employer value that and tell you that it's important for job performance. Kristi was a great trainer - kept my attention well. Both Kristi and Vener were funny but kept it serious as well. Great job!"
-Deb Ausema, Training Specialist, Service Alternatives, Inc.
"Positive Behavior Support had the most impact on me. I learned how to assess the client and situations as well as the environment. I learned how to restrain a client if the need is there. I now feel more confident working alone w/ a client and feel safer in the work environment."
-Elli Anderson, Direct Support Staff, Access Living
"I liked the new holds that were demonstrated/practiced, as well as the time given to work with a team member."
-Joyce Ellis, Special Ed Teacher,
"RIGHT RESPONSE continues to be a wonderful addition to our Programs. Evergreen Supported Living received zero findings on the state review this year and I do feel your RIGHT RESPONSE Workshop contributed to the mindfulness of our care. The philosophy in RIGHT RESPONSE is as integral to our clients success as is the Residential Service Guidelines."
-Belinda Grames, Program Director, Evergreen Supported Living
"Interaction with others"
-Conny Valle, Foster Parent, Catholic Community Services
"The information about how to de-escalate a child. All the prevention techniques, so I never have to go into holds and defense. I enjoyed the BI."
-Emma Murray, Special Ed Student Teacher, Mountain View Elementary
"Development of a safety plan, knowing one's own limits, documentation (amount of)"
-Patrick Kelley, Principal (Elementary), Londgview SD
"The de-escalation techniques and the behavioral chain"
-Amy Barlow, Program Manager, EPIC Youth Services
"Being reminded of how to properly administer holds, because you never know when you will need them. There was a lot of detail (very beneficial!), and I valued the hands on assignments. Very effective! Thanks for helping us to see our optimal range."
-Jessica Phillips, CDPT, North Cascades Secure Detox
"The instructors and the real life testimonials. We are working in a high stress environment [so] it is nice to be prepared. Overall good."
-Sally Schedlock, Trainer, CHC
"I am a hand's on learner, so actually getting up and practicing different releases. Self-awareness of our stress levels and responses to stress is also very useful, as it impacts how we respond to others throughout the day."
-Andrea Ray Anderson, K-12 School Nurse, Chief Leschi Schools
"Great instructors good practical practice more awareness of safety procedures for right response Thank you"
-Micheal Pearson, library/media specialist, white river school dist
"That we were already doing some of the tactics already, but also learning the different ways and words that could be used to de-escalate situations"
-Sivia Magana, Special Ed Para, SCSD
"What had the biggest impact on me was the holds/escorts, and when their use is appropriate/warranted. And how important consistency is in de-escalating behavior!"
-Jamie Ross, Case Aide, Ujima
"Knowing when to tell if you are being a coerced or manipulated, and how to step back and answer in the appropriate manner."
-Kris Ellis, Maywood,
"The most impact was how to prevent the SCRATCHING...from prevention to avoidance."
-Carissa Smith, Paraeducator, Sunnyside School District
"VALIDATION in knowing that as a sub, I will be supported. Thank you."
-Frieda Caldwell, Substitute EA, Issaquah School District
"Reinforcement of the concept of safety first. Also the right reaction to any situation can and must be controlled. Staying alert to the environment is a key element. Communicating issues with the team can diffuse or prevent any potentially unsafe situation."
-Audrey, Program Manager, VOA GRO
"VERY GOOD INSTRUCTION! Good knowledge of crisis management and how to avoid potentially negative situations."
-Tim Lavin, Case Aide, Catholic Community Services
"The rule of 5 and principles of physical intervention."
-Jon Wynn, NAR/Caregiver, Soundview Association
"physical safety section was very important. Though working with preschoolers-there still can be times when they can be a danger to themselves or others in the classroom"
-Terri Vlahovich, E.A. ECE, Sunset Shawna Pachec
"I have learned effective ways of self-defense and how to escort kids safely, and these things had the most impact for me."
-Toshiko Walker, Special Education Para Educator, North Kitsap School District
"The importance of acknowledging my strengths and limitations in dealing with variety of situations. Reminders about goals of misbehavers and the use of Nancy's handouts to help understand and prevent escalation"
-Susan Fish, Social Worker, Federal Way School District
"Theres is really not a perfect answer t all the questions. Every child is individual an complex. So there is now general answer how to deal with kids with behavioral problems. You simply have o figure out every ??? as much as you can and others professional can help. Great Instructor! "
-Nadja Dynda, E.A., Cougar Ridge Elem
"Don't rush the de-escalation process (meaning talk about what happened)."
-Delise Snyder, Para, Amity Excel
"De-escalation skills and 2 person holds."
-Donny Colgan, North Cascade Secure Detox (PIONEER)
"Learning how to safely contain the clients if needed. I liked that there was more emphasis on VERBAL intervention. Great workshop!"
-Bill Carruthers, Overnight Supervisor, Excelsior Youth Center
"The entire class was very helpful. I got great ideas to de-escalate and prevent virtually any situation. I really enjoyed practicing the safety techniques."
-Maria Thompson, Para Educator, Naches Trail
"I learned great de-escalation techniques and ways of escorting a child who can not make the proper judgment on their own. I've used several techniques learned last week."
-Jennifer Man, Parent, Morton School District
"Thank you for the practice and the review"
-Wendy Eidbo, Principal, Mukilteo Sch dist
"Prevention and stress causes"
-Barbara Mills, Special Education Teacher, Shoreline School District
"Working together in a well trained team to protect our kids is a very valued service. I feel refreshed and ready to help our grade school. The many skills to stop the need for any holds are going to be used daily."
-Kathleen (Kitty) Green, Para, Chelan School District
"Learning the various techniques to keep myself and co-workers safe as well as the other children in the classroom and how to keep myself safe when entering family homes. Reading about children who were killed due to inappropriate usage of holds was very eye opening."
-Meg, Family Advocate, Headstart/ECEAP
"I appreciated all the new research-based information on positive behavior supports. The definition of stress and description of optional performance zone was interesting and relevant. I was impressed at the increased value the client's dignity has in this new curriculum."
-Sondra Wilson, Certified Teacher/ Special Education, Shoreline Schools, Shorecrest HS
"The actual practice/hands-on holds and physicality that we did was most effective for me because I gained a real sense of what it feels like to be the individual being held. The diagrams and videos were also very helpful."
-Landria Agone, Youth Worker, Cathedral Home
"Verbalization of the skills that I have been using. Also the terms in which to properly articulate my actions. I further enjoyed the depth with which the de-escalation methods were explained."
-J. Alexander Jeffrey, SRO (School Resource Officer), Wapato SD / PPC Phoenix Protective Corp
"The most impact I got from the workshop was just a reminder about my own stress levels and self-awareness as well as awareness of others' needs and safety. Active listening skills and body language and knowing my boundaries as well as establishing trust with my clients by maintaining their dignity at all times."
-Tina Hayes, PSA, Volunteers of America
"How to handle kids, how to calm them and what they may be thinking that would lead them to act the way they do."
-Jon Enghusen, Bus Driver, Issaquah School District (Transportation)
"I feel more informed on the de-escalation process itself and how to tailor the process to the individual. I feel prepared to take a proactive stance and utilize the skills from this training in my day to day work environment."
-Brittney Graham, Group Counselor, Excelsior Youth Center
"The prevention process helped me to realize that not all problems have to escalate. I now feel comfortable in my ability to recognize signs of a possible escalation to de-escalate the situation."
-Curtis Williams, Direct Support Staff, Access Living
"The hands-on interventions and verbal de-escalation tactics."
-Casey Morphis, Behavior Specialist, East Valley School District
"Thinking about communication skills and the factors that may influence behavior. Great reminders of WHY people act the way they do."
-Laura Schonberg, Admin, Oak Harbor School District
"I appreciate the emphasis on preventing high risk situations before they happen. The idea of using verbal de-escalation before physical intervention is necessary is an idea that I completely support (great emphasis in that area!). The Trainer did a fantastic job presenting materials in a way that was easily understood."
-Amy Harris, Instructional Assistant, Overlake
"Behavior assessments and plans, self-awareness and analysis, de-escalation and cognitive distortions, general physical safety."
-Dianne Fowler, Special Ed Assistant, Boise School District
"The staff responded well to RIGHT RESPONSE and we are looking forward to continue using this curriculum. I recommend this conversion for all SECURE instructors!"
-Bethany Larsen, Training Manager, Childhaven
"Reaffirmed that PREVENTION STRATEGIES are key. Also, clarified district stance about safety of staff. Great self-assessment - a reminder that we must take care of ourselves too!"
-Melissa Roseaan, Counselor, University Place School District
"Realizing that a student often acts out w/you because he trusts you to keep him safe in his anger. Also You don't have to hurt the child to manage him(holds/escorts)."
-Lara L Hill, Para pro, Okanogan School Dist /SpEd
"Non-confrontational release moves"
-Don Genoversa, CA, CCS
"Learning how to speak to a child in a way that I normally wouldn't think of to calm their behavior or fears. Also, learning different holds and techniques to restrain a combative or defiant child. Made a lot of sense - I hadn't thought of them before! Cody was GREAT!"
-Chrissa Pena, Para Professional, Sunnyside School District
"That we were already doing some of the tactics already, but also learning the different ways and words that could be used to de-escalate situations."
-Silvia Magana, Special Ed Para, SCSD / Right Response initial cert.
"1)The information was well presented: sequentially logical, clear and practical. In addition, the business side of being a Right Response instructor was cogently and clearly presented. EXCELLENT TRAINING. 2) It will help focus staff more on prevention and de-escalation than they currently are - it will also provide a clearer framework for interventions. "
-Greg Frentzen, Behavior Intervention Specialist, Overlake Specialty School
"How easily restraining can be modified to fit the needs of the children we work with. Safety reminders are always beneficial to any program. Always informative and user friendly. Thank you, Linda. Your experience benefits us all."
-Kim George, Teacher - Vaughn ECEAP, PSD/ECEAP-PSESD
"De-escalation cycle. I can teach this to my staff so that they are prepared to maintain a safe environment"
-Kristy , Director of Educational Services, First Place School
"The model of this program is easy to visualize and very user-friendly"
-Tracey Hocevar, School Psychologist, Boise Public Schools
"I was rest assured that I can restrain my students appropriately"
-Holly Gildnes, Paraprofessional, Conway Schools
"Taking care of self - the stress reducing techniques."
-Kinsey Mattison, CSS, Catholic Community Services
"This workshop has provided a wealth of information that will help me to provide a better environment for all. Thank you for your time and effort in continuing to equip us to be better educators."
-Christina Fisher, SSS, DEC
"The balance of theory and practice was beneficial in order to see the significance of having the right response to a variety of scenarios. I feel prepared to return to my classroom with a plan for my team and strategies to ensure that staff, myself and my students will remain safe."
-Jamie Jensen, Teacher, Everett Public Schools
"Becoming comfortable and confident in out of control situations."
-Debbie Officer, Parent,
"Cognitive distortions, review of physical safety strategies, and de-escalation information"
-Hillary Winslow-Simpson, Case Manager, Childhaven
"Discussing de-escalation techniques for one student in particular. Review of the physical interventions."
-Lorien Oberlander, Teacher, Boise School District
"Information regarding behaviors and their causes plus interventions. Lots of information in preventing and de-escalating bad situations."
-D Jackson, Behavior Interventionist, Riverside Excel
"I enjoyed learning about the different cognitive distortions. Now I can understand where people may be coming from when they exert certain behaviors. That way I can help problem solve the most effective solutions. I also enjoyed learning the different releases. In my house, some of the participants get a little violent, so it's helpful to know effect of responses for this behavior."
-Chisom Chibuowu, CSteven Seiller, S.L. Start Adult Program
"The discussions were great; hearing how different teachers deal with different situations was wonderful. Scott is clear, concise and professional. He was able to present the information in an informative way."
-Barbara Haugan, Para Educator, Mukilteo School District
"The "hands on" aspect of the program gave me the skills necessary to provide a safe environment for the clients I support."
-Julian Thueringer, Relief Staff, Excelsior Youth Center
"De-escalation practice really showed me how much I still needed to know about myself and my clients."
-Sonya John, North Cascade Secure Detox (PIONEER)
"The instructor's ability to convey all information with strong emphasis and composure. The triggers to avoid hit home and helped me realize that I sometimes need to be careful."
-Tom Kilday, Special Education Teacher, Phillips School
"Linda Randall is a great instructor for Right Response. I always learn something new and useful. I disliked the videos. I did not think it applied to our course work."
-Kip Berndt, Security, Peninsula School District
"Revisiting all of the moves and holds was helpful!"
-Kim Lukehart, Special Ed Teacher, Sedro Woolley School District
"The specifics of behavior modification as used in our environment. Also, the steps and guidelines of reinforcements and the positive/negative effects of their use."
-Janie Henderson, CSS, Catholic Community Services
"Learning how to safely de-escalate a child who has a strong physical will, and is determined to pull you into a power struggle."
-Kaeta Jennings, Special Education Preschool Teacher, Longview SD/BLC
"Keeping the clients and staff safe by learning how to shield and keep clients in their personal space without hurting one another."
-Jesus M. Huerta, PSA, VOA
"I found the de-escalation techniques to be very helpful. Also learning about how to respond to students in the "alarm" stage. I feel much more comfortable with the skills and strategies to implement if the situation arises."
-Joanne Kim, Program Assistant, Issaquah School District
"With this training, our security specialists have much more confidence to deal with out of control students. They are also taught when it is most appropriate to use physical retraining techniques and how to use them properly.
It is my belief that every administrator and security person working for a school district should be training in RIGHT RESPONSE and stay current with refreshers each year."
-Billy Roberson, Security Manager, Marysville School District
"The de-escalation techniques and the holds training were very helpful. I feel more confident."
-Nancy Smith-Vela, Assistant Principal, Northshore School District
"It was helpful to review proper responses in attempt to maintain safety and respect while meeting the needs of students and staff."
-Mark Keating, Elementary School Principal, Elma School District
"How to detect and figure out behavior problems. I enjoyed learning different ways to figure out why or what they want and how to deal with them in many different forms."
-Para, Resource Room
"There were many things that impacted me. Throughout this course I experienced situations at the school that I work with and now have additional information to assist me. De-escalation is a major skill that I will be using but now if it takes place, I have additional experience. The different holds will also assist me if the situation occurs. Thanks for the information and experience."
-James C. Mortenson, SSO/SRO, Phoenix Protective Corp.
-Kris Reed, Special Education Teacher, Eatonville School District
"All levels of de-escalation;truly helpful. [The instructors] had to really convince several "old school" attitudes to "see the light". They were consistent and persuasive in getting the program's point across."
-Gretchen Greene, BIS/Para, NKSD
"The most impact for me is how the child is feeling. Actually being the "student" and going through the motions has definitely brought a different light to situations that potentially need physical intervention. Caryn did a great job and was easily understood."
-Deanna Bashour, Para Educator - Security, Arlington School District
"Practicing the various holds brought reality to the skills learned."
-Jackie, Teacher, Master, Fife School District
"Understanding the level that my teachers and staff are at and where I can help. Under the cycle of prevention, de-escalation, postvention and physical safety."
-Tammy Bergener, School Resource Officer, Phoenix Protective Corp.
"It was honest and informative. Very useful "real life" situations."
-Mindy Chipps, Resident Director, AYR
"Great insight on positive communication, positive feedback. Identified several interventions that I can use daily to de-escalate students. Very effective holds/release techniques. Very clear, concise instruction."
-Kristin Vessel, RN, School Nurse, Boise School District
"This whole training had an impact because it is something that I may need everyday in my work environment. And I have used it! Learning how to maintain a positive safe learning environment - also physical intervention was good to re-learn. Anne is a very good instructor- well prepared- things ran smoothly- and fun to learn!"
-Sue Simkins, para pro 2, MSD #25
"I really liked the concept of thinking about our pre-conceived notions and looking beyond the surface. I'll use this knowledge immediately. I now have new ways to de-escalate. I would have actually enjoyed a longer session!"
-H. Robertson, PSA, VOA/Skagit GRO
"Look ahead, be proactive, and come prepared."
-Erin King, Pioneer Human Services
"The biggest impact for me was learning the numerous ways of de-escalating a child before the need for physical intervention."
-Joni Thomas, Paraeducator, Lake Stevens School District
"I liked the info about making sure we take care of ourselves in order to take care of our children."
-Lori LaBarge, Para, Yakima School District
"It was great to have the stress reminders for personal management in order to be more helpful to the student. Having response ideas for specific types of behaviors. Also reminders on how to appropriately define a behavior."
-Cathi Elliott, School Psychologist, Boise School District
"The class really emphasized the importance of being proactive. It was good to learn some techniques that if needed would minimize injury for both students and staff."
-Travis Paulsen, School Psychologist Intern, Longview School District
"All of the really specific mindset staff was really helpful. Changed my approach with clients a lot."
-Victor Cuellar, PSA, GRO
"Prevention plan and strategies, securing a safe environment, de-escalation techniques, confidence level to be better prepared and to assist staff in a better prevention techniques"
-Sharon Anderson, Assistant Principal, Marysville School District
"Guiding Principles, Safety and Respect"
-Gina Corpuz, ECHS Course Developer, Suquamish Tribe
"After completing the refresher, I have found that many of the physical techniques now make more sense. They come to me much more naturally. Mr Burd is a great asset to this program, as he is a great teacher."
-John Christensen, Special Education Teacher, Eatonville School District
"Realizing my stress level and not fretting over the unimportant things. I need to be aware of my OPR at all times and make sure to maintain it. Learning when it is ok to de-escalate and when the child is re-stabilized. Debriefing is always pertinent in maintaining future success. It is a last resort to have a physical intervention, depending on the level of safety."
-Tiffany Pavey, EBD Teacher, Kelso School District
"Skills expected of participants such as showing dignity, respect, validating, listening, etc. were demonstrated by the instructor. Expectations were clear and concise."
-Linda Randall, Behavior Specialist, Penninsula School District
"The wellness wheel helped me to better understand my needs. Also, the interactive parts increased my awareness and how to identify my co-workers' needs."
-Kara Lind, Community Support Specialist, Catholic Community Services
"The releases and holds were the most important for me to review and practice. The videos were not well done and not applicable to the teachers in attendance. Sharing of information and getting peer support and guidance is also a major area that is always good at these trainings. "
-Doris Walden, Teacher, Peninsula School District
"The prevention section is what I want my staff to be trained in - including creating PROACTIVE environments. I really liked the teamwork approach because everyone will be able to bring ideas to the table to create a positive behavior plan that will work. I like the idea of creating "cheat sheets" on children to inform all team members of triggers and what actually works."
-Tera Coyle, Principal - Discovery Elementary, Issaquah School District
"This has given me the knowledge and confidence to successfully act and react to any given situation where a student may need assistance in making safe choices."
-John D. Gonclel, Teacher, Longview School District
"The de-escalation and behavior plan pieces were very helpful."
-Lisa Roberts, Principal, BSD
"I had a good review of the materials. Number of times over the information equals certainity!"
-Jamie Houston, bus driver, Tahoma school dist transportation
"KEY POINTS: -Discussion of ideas -Role-playing The cohort feeling of the course made it natural to learn the strategies and understand the concepts taught for Right Response."
-Rand Wiseman, Assistant Principal, Toppenish School District
"The realization that while we're serious about our jobs, we are still willing to keep our humor about us, and we need that."
-Sandi Farmer, Youth Counselor, AYR
"The presenter was knowledgeable and interesting."
-Felina Hillard, Special Ed Teacher, Renton Academy
"The use of de-escalation techniques, the identifying of behaviors and how to correct them. I really liked the curriculum because it illustrated how I could make changes in myself to de-escalate the situation. It was very thorough information and very helpful."
-Toni Jones, Teacher, Suquamish Tribe
"How to use my skills in the safest ways possible."
-Jennifer Shelton, Behavior Specialist, Yakima School District
"The training with the group was very helpful. I needed to learn how to protect myself against students being aggressive. I would like to see more time spent with de-escalation and less on self awareness; there was a lot of "down-time" during that section."
-M. Paterson, Para, Federal Way School District
"The portion about dealing with stress and self awareness"
-Alena Robison, ece teacher, Issaquah S.D.
"Learning the releases, including the pinching and grabbing releases."
-Cheryl Byington, PSA, GRO VOA
"Now, I know how I can keep myself safe and my clients"
-Lyudmyla Tonyuk, voa/gro
"The class showed me different ways to talk to and take time to help and individual to relax and come to terms with why their behavior occurred. We don't have to rely solely on restraint - there are other options."
-Mary Busse, Financial Specialist, SL Start
"How to deal with specific situations, such as manipulation and anxiety, was really helpful. The actual physical reinactments were extremely helpful as well."
-Rebeccah Reedy, Youth Worker, Cathedral Home for Children
"The experience and stories of the other attendees were, I think, the best part. It is good to draw on others' examples."
-Pete Chorney, IA, Bellingham School District
"Holds for preschoolers"
-Margaret Murphy, Preschool Para Educator, Poulsbo Elementary
"The philosophy of RIGHT RESPONSE, creating and practicing a safety plan, learning what to avoid, making sure to debrief. Also, learning need vs safety vs respect."
-Alexis Bruce, Relief Staff,
"The power we have as teachers to modify, encourage, and prevent behaviors is awesome. Learning positive ways to de-escalate behaviors was very important. Safety of all individuals is so important, and taking the least restrictive path is best practice. GREAT CLASS."
-Maria Turner, Teacher, Boise School District
"The workshop went above and beyond all of my expectations. Our trainers were very knowledgeable, thorough and fun to work with. They created an exceptional environment for us to learn in. I am very excited to bring this training back to my staff and get them all certified."
-Jake Sturm, Senior Behavior Technician, Rescare
"This is the first training of trainers I have taken that allowed me the opportunity to practice teach in the safety of a small group with direct and individual feedback from the trainer. Because of that, I feel confident in my ability to train others. Thanks so much!"
-Abby Bowers, Early Childhood and WaKIDS Coordinator, ESD 113
"Remembering to assess how I am feeling and that my stress is a product of my perception."
-Carrie Matthews, Director of Elementary Special Education, Northshore School District
"It helped to learn about creating a proactive environment because some things we take for granted. We really need to anticipate behaviors and be aware of our plans. It was also interesting to discuss our concept of stress and how we react to stress. I have become more aware of myself and my needs. Of course learning proper holds and techniques is helpful too."
-Jennifer Palermo, Special Ed Teacher, PSD
"The hands on portion, practice teaching was the most helpful to me. Vener did a wonderful job teaching the curriculum as well as modeling proper instructor techniques. I feel competent to use Right Response in my work and competent to teach it."
-Todderick Futter, EBD Teacher, Kelso School District
"The amount of time we spent on identifying behavior causes. That is important to a positive environment."
-Jeanna Hart, Special Ed Teacher, BSD
"I feel like I have been taught the correct ways to keep my clients and myself safe. I learned that the best thing to do is come up with a plan together and be consistent about it."
-Alicia M Hogue, Caregiver, Ujima
"Learning how to handle potential stress when it could affect the child. How to acknowledge a child when he becomes upset and distinguishing triggers that may set them off. "
-Carolyyn Kinzie, Case Aide, Catholic Community Services
"Discussing how our point of view, feelings and actions impact our perception of events. Practicing physical strategies, interventions."
-Pam Smith, Head Start Teacher, LCC Head Start
"De-escalation techniques that were not presented in other trainings. GREAT job, Jim! Thank you for taking the time to train us using these improved tactics."
-Alisha B., Detention Officer (On call), Kitsap County Juvenile Detention Center
"Review of de-escalation and the holds was great."
-Tamara Nichols, Special Ed Teacher, Granite Falls School District
"discussing de-escalation, creating a response plan and brain storming team communication to debrief situations"
-Joyce Mininger, special ed teacher , Issaquah S.D.
"It helped refresh my memory on old techniques and I learned some new ones."
-Nick Dillon, Group Counselor, Excelsior Youth Center
"I was surprised (pleasantly) that much of the time was spent [on] prevention, de-escalation and postvention rather than the actual restraint portion."
-Brent Wheeler, P.E. Teacher, Fife Schools
"I enjoyed the workshop. To have re-enforcement and be taught new ideas to do my job was very helpful. Thanks"
-Richard Grainger, Excelsior Youth Center
"To be able to have skills that will give me confidence to manage any kind of situation that comes up."
-Linda Joshlin, ParaPro/Special Ed, WWPS #130 - Special Ed/Behavior Room
"Everthing is very useful, but the most impactg would have to be the actual practicing of moves to get out of being hit, keeping your distance, etc. It's all about being prepared, practicing, reacting!"
-Molly Baughman, Community Support Specialist, CCS
"This is my SIXTH time going through this training, and like a great wine, it gets better and better with age. On a serious note, it was good to be able to review the holds so that I could review any mistakes that I might have been making."
-Mike Magnan Elliott, Teacher, South Whidbey School Dist
"Reassurance that I am doing things right. I know I have back-up people (a team) that I can trust. You've given me the skills and tools I needed to deal with our students in a calm, professional way. Also the importance (how and why) of having a safety plan."
-Steve Bedow, Para Ed, Blaine School District
"The OPTIMAL PERFORMANCE RANGE exercise was great and also defining behaviors was very helpful."
-Dallas Gudgell, Behavior Interventionist, Boise School District
"It was interesting being the "escalated student" and learning what the holds felt like first-hand."
-Ellen Bear, Para Educator, Federal Way School District
"Great options for de-escalation, great reminders of body language and verbal response, great pointers for staying safe and setting boundaries."
-Valerie Gold, Property Manager, Mary Elizabeth Inn
"It was great to hear "straight from the horse's mouth" about the holds that I have learned. I appreciated learning the context for these moves and realizing what a mall part the therapeutic holds play in the overall program."
-Ryan Henderson, Assistant to the Principal, Lake Stevens School District
"Having everyone on the same page is the biggest payoff. I am way more knowledgeable of everything for the right response."
-Chris Gange, Para Educator, West Valley School Disrict
"Everything is very useful, but the most impact would have to be the actual practicing of moves to get out of being hit, keeping your distance, etc. It's all about being prepared, practicing, reacting!"
-Molly Baughman, Community Support Specialist, CCS
"Learning how stress impacts the whole of your being and the way that you may handle or look at a situation with the right mindset."
-Jeanette Rubish, CNA/Shift Supervisor, Briton House
"Learning de escalation skills, safety skills, and proactive techniques to avoid crisis. Feel more confident to handle scarey or emergency situations."
-Casey Claypool, family therapist, ccs
"It is always good to practice safety moves with our group. Charlene Ryan was a very good instructor. She listened to our group and our opinions. It is very important to consider the mental state our children can escalate into. Charlene has a great sense and experience with the type of children we work with."
-Patini J Morones, IA, Whatcom Discovery
"It's nice to know how to de-escalate a situation and how to keep myself safe. Most of all, I feel I can keep dignity for the students and myself when a student loses control."
-Sarah Church, ECEAP, Federal Way School District
"The biggest impact for me was learning the holds in a hands-on environment."
-Wanda Dotson, Para, Lake Stevens School District
"The holds were very helpful for me, since I work in an SLC class where escalations are common."
-Carline Campbell, Paraeducator, Lake Stevens School District
"I am so excited about the changes from SECURE to Right Response! The curriculum is so much more flexible to meet the needs of different levels of foster parents and staff."
-Clarissa Cope, Trainer, SA - Region 3
"This training was the most informative thus far - the Right Response program seems to be more applicable than previous trainings that we have tried."
-Susan Gann, Para, Excel - Boise School Dist
"Learning how to create a behavior plan. Learning to use de-escalation skills to minimize having to use physical intervention. Learning the holds is important, but learning about our own stresses and how to relax and de-escalate ourselves is equally as important."
-Julia Hebb, Para Educator, Oak Harbor School District
"Understanding behavior patterns. How to respond to crisis situations. Learning techniques of different holds."
-K. Stover, Care Attendant, Access Living
"The information that was presented was excellent; however, it was a little confusing jumping around."
-Sandy Harris, Para Ed, Lake Washington School District
"My first training went very well and all of my staff were VERY impressed with the material and what they learned (mostly because of the quality of the material, rather than my rookie facilitating ). In one sense it was nice that I did it so soon after the certification training because it was all very fresh, but more time to prepare will definitely be worked into the next one I do! Even with pretty limited prep time, though, the Instructor Guide materials do a GREAT job of keeping it in line! Thanks for the check in!"
-Micah T. Rose, Program Manager, Early Childhood Education and Assistance Program, Centralia College Child and Family Studies Division
"Great re-fresher on skills to use in many situations. Beneficial for a pro-active approach to curb negative behavior."
-Beverly Boyd, Principal/Monroe Elementary, Boise School District
"The hands-on physical intervention techniques were very helpful. Now I know how to handle most kids in my classroom if something does happen. Knowing that I have the help and that they now have the same skills as me."
-Juan Gonzalez, Para pro, Grandview School District
"The information in general was well put together, and getting feedback from other foster parents was good as well. There is always something new to learn when it comes to caring for our kids."
-Yvonne Green, Foster Parent,
"Talking about why kids might be stressed and how this affects their behavior."
-Catie Rumberger, Youth Worker, Cathedral Home
"Good interaction with teachers and students. Learning new skills and hearing about the implementing new techniques was good."
-Mark Clifford, CSS, Sunrise Services
"It was good to be in a small group with hands on exercises. Knowing the proper techniques will help if our kids ever get out of control. I feel as if we can help keep our environment safer now."
-Kari Alblinger, asst. teacher, Lower Columbia College-Headstart West
"-Putting your hands on a child is ALWAYS last resort. -The main focus should be on prevention -The "so what?" test -Motivational Model"
-Alli Bills, Intern and Tutor, Boise School District
"Most of the class had a great impact on me, especially the alternatives to physical restraints and recognizing signs of personal stress."
-Keith Keiper, Special Ed Teacher, Burlington-Edison School District
"Proper restraints - what is acceptable, how to recognize the onset of behaviors before physical restraint is required."
-Brenda Silvius, ISS Supervisor, Yelm School District
"The two person hold to transport a student."
-Linda H., Special Ed Para, Federal Way School District
"The little snippets and stories that made the information more memorable and relevant for me. The ability to use the student de-escalation techniques in different situations."
-Abby Sloan, Special Education Teacher, Relife/PSESD
"Good practical information to be able to apply if needed immediately. Strong prevention techniques to avoid reaching escalation point"
-Pamely Daoust, Paraeducator, Issaquah School District
"Beginning to know how to look at a situation and take the steps to de-escalate. Also, ways to keep myself safe and the student safe."
-Colleen Johnson, Paraeducator, Broadway
"The class helped teach me how to work with people in AND out of my work environment. I learned many new things on physical safety."
-Melissa McLaughlin, Behavior Monitor, Granite Falls School District
"Life Space Crisis Intervention; I believe this is the most important in forming relationships, assessing negative situations and preventing future harm, restraint or conflict."
-Alexander K. Andersen, Youth Worker, Cathedral Home
"I really appreciate the broad perspective included in the training. Rather than determining discussions solely as right or wrong, think about what is necessary what level of intervention makes the most sense in keeping the environment as well as the individual safe. I also feel affirmed that my practice is pretty aligned with the Right Response philosophy."
-Bridget Farrell, District Behavior Specialist, Lake Stevens School District
"De-escalation practice really showed me how much I still needed to know about myself and my clients."
-Sonya John, North Cascade Secure Detox
"De-stressing techniques, strategies to assess, adapt and attend to behaviors."
-Amy Innerbichler, SLP, Phillips School
"The physical restraint and releases. I believe there is a great need for this training and workshop. Great Job!"
-Richard Miko, para-ed, Sequim School District
"The de-escalation techniques were of the most impact for me and the business that I am currently working with. The holds and releases were important but will not be the most important that I learned today."
-Bethany Wathre, House Manager/CNA, Briton House
"The workshop helped me by teaching me how to deal with not only clients but all kinds of people I may come in contact with."
-Ashley Farnsworth, Personal Care Assistant, Access Living
"-Self awareness and prevention techniques -Basic movements in crisis situations"
-Selah Mitchell, Family Advocate, LCC/Broadway/eceap
"-Therapeutic holds -De-escalation tips -Calming and diffusing techniques for anxiety, fear, coercion and manipulation"
-H. Niemann, Special Ed Teacher, Everett Public Schools
"The wellness wheel, response plan, OPR, and de-escalation"
-Sheila Gaskin, Career Department, Phillips School
"Reminder that it's important to stay calm and listen to my own and others' cues to prevent escalation."
-Christy Reyes, Childhaven
"Kris applied the instructional material in a very "real world" and useful way. Other people in the group who shared insights were helpful as well."
-Ben Bradford, Para Professional, Shoreline School District
"The physical safety had the most impact on me. Some of the strategies that were taught in class is things that I never would have thought of. I love the way it shows you how to protect yourself and at the same time not cause harm to the resident."
-Marlene Perkins, Residential Counselor, Virginia Miller House
"The philosophies and approach to keep both staff and clients safe. A good reminder of why and how to use a holistic approach."
-Elizabeth Sutherland, Team Group Counselor, Excelsior Youth Center
"I liked the emphasis on assessing each child holistically. Also, more emphasis on treating replacement behaviors...this hasn't been emphasized before now."
-Kirsten McArdle, Special Ed Teacher, Issaquah School District
"Learning defense techniques, good mental strategies, problem solving. Lots to reflect on. Good class."
-Mary Lee Fleming, Driver, Tahoma Transportation
"RIGHT RESPONSE helps us to work as a team, talk the same language and develop a sound method to deal with difficult students."
-Ron Whiteman, Trainer, Elma School District
"Refresher for technique and being able to communicate with staff."
-Michele Cormier, Tech Teacher, Phillips School
"Thanks for always being there for us, and looking out when things are due. I have truly appreciated having you be my “guide on the side”.!"
-Gayle L. Swartz M.Ed., Special Services Ed. Specialist, Tumwater School District