RIGHT RESPONSE is your essential toolkit for responding to stressful situations. Because we’ve all been there: your child is having a tantrum in the grocery store, you’ve found yourself in an uncomfortable conflict with a customer service rep, a difficult client is trying your patience. RIGHT RESPONSE training equips you with the self awareness, communication skills, and confidence you need to safely and soundly de-escalate any situation, anytime, anywhere.

The RIGHT RESPONSE story begins with our parent company, Service Alternatives, a values-based human services agency committed to helping people reach their full potential. In 1993, Service Alternatives was seeking a more person-centered, prevention-based crisis training program. Unable to find what we needed, we began developing that program ourselves. Through extensive research, evidence-based refinement, and real world testing, RIGHT RESPONSE was born. Powered by its positive impact, RIGHT RESPONSE has become an industry leader with a lasting commitment to its founding values.

RIGHT RESPONSE clients and customers are people just like you- diverse, dynamic, and unique. Our de-escalation training is based on universal principles that apply to anyone, so our capacity to impact others is extraordinary. We work with clients in health care, education, social services, and a variety of other settings. Whether you are an individual or part of a company, RIGHT RESPONSE provides a toolkit that equips you to navigate challenging situations, teaching principle-based de-escalation techniques that improve outcomes.