RIGHT RESPONSE envisions a community based on our core philosophy: "If you can manage yourself, you can manage anything."

We foster a culture of Inside-Out Change™ encouraging safe, proactive, and respectful communication through the delivery of high quality training and the development of the field of de-escalation.

Your Success Is Our Success

Belinda and Vener in the midst of curriculum development

Administrator Venerando Azurin and Director Belinda Kindschi in the midst of Curriculum Development for the Training Skills Academy.

Fran Einterz, co-founder of Service Alternatives, Inc., saw providing excellent customer service as the cornerstone on which to build the company back in 1983. At the time, he saw many other vendors having adversarial relationships with the customer. He knew this was the wrong path to walk down.

Fran believed in truly listening to the customer's needs and partnering with them to provide the best possible support to the clients we were both serving. Our customer service is built on open and honest relationships.

We work together to achieve goals. We want all of our employees to continually seek new ways in which our work will add value to our customer and clients. We provide the product our customers want as well as information on better ways of doing the work.

About the Training Institute: Since 1990

Service Alternatives org chart

The RIGHT RESPONSE Workshop is a program of Service Alternatives Training Institute, a Division of Service Alternatives, Inc. As a product of a multi-faceted human services agency, you benefit from Universal Principles which enable you to De-escalate Anyone, Anywhere, Anytime.

Our job is to help you gain the tools and resources you need to realize the benefits of individuals and teams working at the highest levels to carry out the mission of your organization.

Service Alternatives Training Institute can help you achieve:

  • higher staff retention
  • greater employee satisfaction
  • higher quality of service delivery
  • state and national certifications/accreditations
  • higher levels of compliance with state/federal regulations
  • improved outcomes for your clients
  • improved safety in the workplace and client environments
  • excellent leadership skills
  • revenue growth due to demonstrated achievement of performance expectations
  • improved customer satisfaction
  • service expansion due to word-of-mouth referrals, establishment of partnerships with communities, excellent customer satisfaction
  • higher levels of staff safety as evidenced by lower L&I rates, number of on-the-job incidents, insurance discounts, and general health/safety data

Service Alternatives Training Institute Screenshot
Visit the Service Alternatives Training Institute Web Site

About Service Alternatives

Service Alternatives is a multi-faceted human services agency with a clear vision and strong values. We support individuals and families of all ages, backgrounds, and abilities and provide a spectrum of services that include employment services, residential services, wraparound/kinship services, foster care, school-based services, independent living support, consultation and training.

We at Service Alternatives are committed to advancing the potential of our communities, customers and ourselves through exceptional service. This vision defines our purpose and is at the heart of our business.

We also have a strong set of guiding core values through which we think, act and operate our business in order to successfully carry out our vision. We believe our core values only have strength and credibility as they are embodied in our day to day work.

values illustration
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Take the Tour


Learn all that you want to know about the RIGHT RESPONSE Workshop, we've created a Guided Tour. Following this tour will help you make the best decision about your training needs and available program options.